Sernios is conveniently located in the heart of Jersey City. They are also Liberty Mutual's preferred repair shop in Jersey City.
The large outfit can handle a larger volume, so your car won't be out for days. The work is guaranteed, if you find any flaws or mishaps, they'll take responsibility, as all honest repair shops should. Open minded quotes and the staff is easy to work with. They patiently explain everything and there are no financial surprises.
I got drop-off service. I took my car to Sernios and they dropped me off to work (staff allowing).
The claim was hassle free. I was not even involved in payment. The insurance company is directly billed and paid.