Everything you read on Yelp about the horrible customer service at this place is true. My horror story exceeds even theirs- they effectively stole $100 from me. I too bought a Groupon- but mine was for the *other* Serenity Spa in NYC. I made an appointment at *this* Serenity Spa by mistake, and their online form requires you to authorize your credit card to be charged. I called immediately to cancel my mistaken reservation. The person who answered the phone was very snippy. I explained that I had a Groupon for the other Serenity Spa and had booked with them by mistake, to which she replied, "Right, because we don't take Groupon!" I then reiterated that I wanted to cancel my appointment for that reason, and hung up.
The evening of my CANCELLED appointment, I got a phone call accusing me of missing my appointment and informing me that I would be charged. I told the person that I had called to cancel, and she asked me for my confirmation number. I told her I wasn't given one but that I had proof that I had called to cancel. She was very rude and as others have said, the attitude is that all of the blame is on the customer. Finding it outrageous that THEIR mistake should cost me $100, I disputed the charge. I even provided proof of my cancellation phone call, but my credit card company couldn't do anything because I had authorized them to charge me. They have now added a note on their reservations page asking you to email to cancel rather than calling since their receptionist is clearly incompetent. I strongly suspect the change was a result of this whole tawdry affair.
I strongly urge you to boycott this place- they clearly have no concern for their customers or potential customers, only for pocketing peoples' hard-
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