Let me start off by saying I loved that we had another alternative in the neighborhood. Overall, their selections were simple and good. That said, it is with much regret that I have to post this review. To say the service is non-existent is an understatement. I've put up with slow service with them before, but my last experience simply takes the cake. Forget that they've had issues with their credit card system every time I've gone there, the fact that we waited 2 hours to receive our orders and another to get the check only to be told the system crapped out again and we'd need to pay cash. Really? No to mention, guys, you need to get a proper AC. Seriously, shades on the windows or something. It's bad enough you make people wait as long as you do (not to mention having no clue that you need to let customers taste the wine rather than popping and pouring, have you guys ever been to a restaurant?), but on top of it all to put them in another level of Dante's inferno (and I do mean inferno and not the cold lake). To sum it up, bummer. It was great to have decent seafood at ok prices, but the service (and I've dealt with crap service in NYC, to some degree , it's to be expected) just ain't there. Guys, please please please get your act together. However, there are basics you should know to be in this business. When there's only 4 covers out and only 30 seats in the entire place, an hour is _unacceptable_ for appetizers. An hour and a half is just ridiculous. 2 hours is insane. It makes you wonder do you simply not like your customers? Some advice, 1. don't force your customers to steam in 90 degree heat, 2. advise your customers if they need to pay cash, 3. get your kitchen in order. 4. I only hope this review saves someone else from this experience.
Pros: Lobster
Cons: Non-existent service and ridiculous wait
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