My family has trusted Security Solutions for several years now. We've never really had to test them in an emergency, so I don't know how quickly they respond to alarms or anything like that. But I have been quite pleased with their customer service so far. I have had to call in and reset my pass code a couple of times because I forgot it, and they were always patient and helpful in those instances. The monthly monitoring fees are reasonable, so if you are looking for a home security system, try Security Solutions.