I recently ordered an espresso maker and coffee from your company. The FedEx delivery took several days longer than it should have due to some glitch in the local FedEx office. When the package arrived, the box was partially crushed. I contacted FedEx, whose representative told me that I needed to complete a claim form. When I called back to complete the form, I was told by another FedEx representative that I was supposed to have contacted the sender, Seattle Coffee Gear. So, I did. When I contacted your company, I was referred to Dane, who was at all times professional and courteous. He took care of all that needed to be done in handling my claim and provided me with timely updates. His interaction with me was excellent. He worked with Fed Ex and was true to his word. In fact, after my first conversation with Dane, I felt confident that, whatever the outcome, he was doing his best to resolve the claim to my satisfaction. These days, it is hard to even get someone on the telephone; it is truly extraordinary to have the luxury of interacting with someone who is intelligent, forthright, and follows through, especially when the subject of the conversation concerns a problem. Dane's conduct was exceptional. If I order any coffee gear in the future, I will do so from Seattle Coffee Gear and will recommend your company to friends and family -- largely due to Dane's superior representation of your company.