So I brought an IBM Thinkpad in for service. On boot it displayed "fan error". I was told it would take 10-14 days for service and cost around $180. "Sounds good", I thought. They were very clear and direct - two traits that never surfaced again.
So everyday after day 14, I called and was told either that it was next in the queue or that it was currently being worked on. On day 20, I was called and told they diagnosed the problem. Get this - the fan is defective, they said. Really? You got a whole team of monkeys working back there - I asked?
Ok, it was several days late, and the problem was diagnosed - but not fixed. So fix it - I say.
THREE weeks later, it's fixed. What took so long - I asked? The part was very hard to find. "Hmmm" - I think sceptically. I get home and google the part number - I find six hits very easily.
Fine, I think. Problem fixed and at cost ($180). Sure the service was slow and they lied, but at least it's fixed.
Now, four months later. The laptop fails with the same fan error. It's out of warranty. Not trusting Seattle laptop I just take the thing apart myself. It took me about half an hour, and I discovered that they put in THE WRONG PART! I find the right part on the internet, and four days later (it shipped from Canada) it is now running. Cost for part on internet: $35.
In short, I would never, ever take anything to this shop again