The one female staff member was rude, unprofessional and spoke to a co-worker in a derogatory manner. I was appalled by this behavior and so were several other customers. One even told her about her behavior! They were disorganized, and SLOW!!!!! They would stop to answer phone and then while picking out pictures start with another child. They were very behind and worked poorly with my child. I don't care what coupons they send, NEVER AGAIN! I will drive to Montogomeryville instead.I was told the manager is fantastic at least with the children but she can't be there all the time.