We called Sears Carpet and Upholstery to have our carpet cleaned when we first moved into our first apartment. They came very late, several hours after the appointment time, and that was only after I kept calling. Then the person who came to clean the carpet acted like he didn't even want to be bothered to clean it, and like it was a big bother to run the big hose from our upstairs apartment to the truck. He ran the cleaner over the carpet a couple of times and told me that it wasn't going to come clean because it was actually worn out and not just dirty. He didn't offer any stronger cleaning solutions or anything. Just cleaned it a little, didn't want to move anything out of the way, and left. It's amazing how it came out clean when I finally bought my own carpet steamer. Save your money and buy your own carpet steamer.