I got an allinment in utica, ny. I called the auto center in albany, and had to call utica to have the allinment completed. When i arrived at the auto center (wolf rd), the manger(Robert), he refused to do the job. He finaly did the alinement, i left with the car pulling to the right! well 2 very good tires ruined, two brand new tires ruined, $700. later sears sent me a gift card for $200. I lost $700., plus 2 almost new tires, and still have to get an alinement and sears anwser is a gift card!
Pros: the north east regionel manager is good people
Cons: you'll get tired, before you fine customer service