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Sears Auto Center - San Jose, CA - Reviews page 1 - Judysbook

Sears Auto Center

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2180 Tully Rd
San Jose, CA 95122
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(408) 239-1128
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Sears Auto Center - San Jose, CA
Sears Auto Center - San Jose, CA

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Had the oil change on my first car and had puddles of oil on my driveway for the next couple of days. Turns out they didnt tighten the oil filter enough or possible screwed it in ...

Oil Change Hell 3/28/2010

Had the oil change on my first car and had puddles of oil on my driveway for the next couple of days. Turns out they didnt tighten the oil filter enough or possible screwed it in WRONG!!! My second car, a mercedes CLK, oil changed, went on vacation came back, puddle of oil underneath in my garage. Took it back, leaking from you guessed it, oil filter. Waited for new filter, put it in, they claimed to have fixed it, but nope, still leaked. They must have torqued that cap on so tight cause they didnt no what it was but it was no match for the pressure. This car has never had an oil leak problem. Finally after realizing the slow leak was not the leftover from the first time, I took it to Mercedes and they sad the retainer or gasket was not installed!!!! COME ON GUYS!!!! YOU DONT HAVE A CLUE, but i'm sure you have access to manuals and drawings!!!! It's an oil filter, it don't matter if its a fancy one! If you don't know how to do it, don't do it! Now my care is leaking oil from another part of the engine, and I don't know if it was because of this, I wonder if oil even made it to the engine with the faulty installation, causing overheating and the new leaks. Went to this place cause I didn't trust another, now I realize you can't trust any auto repair place. Pros: None Cons: Everything more

Worst ever customer service 6/30/2008

If you feel a little guilty that Life is too good to you visit Sears Tire Center at Eastridge... if not, you just may feel like going postal after you leave... Here is my story - called ahead to check if they had my tire in stock, they did. Spent 32 min waiting in line in a very hot nausiatingly smelly room. The guy taking orders was acting as if he was paid to work as slow as he possibly could. He said there was suppose to be another person working the floor, but they don't know where he went... Started chatting with other people waiting, they told me that this location is always bad as far as wait time and customer service, but since it is the closest one they still go there... After the order was finally taken I went to the mall where I got a call that my tire is not in stock and they will install something else!!! Luckily, I had the name of the person who told me he saw in stock. 10 min later they called me to tell they found it and it is going to be installed right away. It turned out to be that "right away" at that place meant another 35 min because than I got back to the office my car was still sitting outside and they took another 15 min to bring it in after I yelled at them. So, 3 hr to change one tire! I had worse service, but not in this country... how do they even stay in business? more
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Owner Message

  • Sears Auto has knowledgeable sales and service associates that provide solutions that best fit your needs. Sears provides fast service. Drive in service, walk-ins or appointments are welcome / available. Sears is conveniently open 7-days a week, including...

Editorial

  • Value-minded company offers tires, DieHard batteries and auto accessories. Services include oil change, belt replacement, brake repair and more.

  • 11/10/2008 Provided by Citysearch

Additional information

  • Payments:

    Visa, Master Card
  • Neighborhoods:

    Evergreen

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