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Sealed with a Kiss of Philadelphia - Philadelphia, PA - Reviews page 1 - Judysbook

Sealed with a Kiss of Philadelphia

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1912 East Passyunk Avenue
Philadelphia, PA 19148
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(215) 551-1500
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Personal Care , Gift Shops

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Sealed with a Kiss of Philadelphia - Philadelphia, PA
Sealed with a Kiss of Philadelphia - Philadelphia, PA

Reviews

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( 3 )

Best

I was totally stressed out with all the things I had to get done for my wedding and I couldn't get anywhere to do things because I don't even get out of work untill 7 p.m. I ca...

Worst

i had a bad experience here and would definitely never ever go back. i had a placed an online order even though i liveed closeby to the location here Phil. since i had an engagem...

Editorial review from Citysearch 8/5/2013

VERY UNPROFESSIONAL, AWFUL CUSTOMER SERVICE, UNINFORMATIVE\r Working with SWAK (Phila location) has been a TERRIBLE experience. Let me begin by saying they messed up my invitations! \r \r I entered SWAK with high hopes as I was recommended by a friend. Our first and ONLY meeting felt rushed and there was so much information and decisions being thrown at me at once. I had chosen my invitations from a sample in one of the books and asked for a different color for the reception card and invitation. I wanted the same color scheme as the sample but in reverse. \r \r They sent us a proof stating to check if everything is OK. She did not tell us what to check and what to look for. Many things on the proof were written as codes, numbers. So I checked the wording, grammar, etc and it was ok so I accepted it. There were no colors on the proof, everything was in white. Unbeknownst to me, the wrong paper color was written on the proof, written as an undescriptive term. Who would have thought she would have srewed up the color in our initial meeting? It was her job and she was the ""invitation professional"" so I didn't anticipate such an issue. She should have informed us to check for color, font, wording, grammar then I would have inquired about what ""X stock"" meant. In addition, she didn't provide us with a copy of what she had written down in our first meeting so I could look over it and see if everything was accurate. When I finally received the invitations, I saw that the paper color was wrong. I called them as soon as I saw it and left a message for them to call back. \r \r Of course they did NOT call back. \r \r So my fiance called again the next day and got in touch with someone who said there is nothing they can do, no recompense because we ""approved"" the proof. They clearly did not care about making their customers happy nor providing them with the best experience possible.\r \r To make matters worse, I was already upset with the company. Two days before I was to receive the invitations, I was contacted by them stating that they did not have the font I had chosen and it would be an extra $62 dollars (on top of the huge expense I was already paying for the invitations). \r \r REALLY?! They should told me that information when I first picked out the font or anytime earlier so I could have taken the time to choose another font. I did not want to pay the extra money so they said they would send me fonts that night that I could look at. \r \r Well, they NEVER emailed me the fonts (not surprised) that night or even early that morning. I emailed them in the morning, NO response, then called, no response. FInally, I recevied the fonts around 4 pm THE DAY BEFORE I was to get the invitations AKA ""mail out date."" Well on the mail out date, they were not ready until 4 pm, hardly enough time to assemble them and have them mailed out that day since the post office closes around 5-6pm. \r \r They have terrible customer service. It is almost impossible to get in touch with anyone when you call there. One day I had called about 5 times (during business hours) and could not reach anyone. My fiance and I had written several emails, some of which were never even answered, inquiring about the invitations and asking any questions we had. In addition, their hours are not convenient (closed on Sunday and Monday) and the business opens at 11 am and closes at 6 so it was impossible to make it in there if you work a regular full-time 8am-5pm job. \r \r Needless to say, we are going elsewhere for our MENUS and SEATING CHART and any other paper products needed for our wedding. NEVER EVER AGAIN. \r \r more

Editorial review from Citysearch 9/18/2012

This rating is for a special order we placed for place cards & Our wedding Invitations -- the first and almost certainly last time we'll use Sealed with a Kiss for any order. I'm sure many of those previous reviews about good services and whatnot are not sincere, but our special ordering experience was something of a nightmare and added a great deal of unnecessary stress in the last few days before our wedding. For the record, we did find the folks at SWAK to be nice -- but they were also extremely unprofessional in their work. more

Stress free! 1/5/2012

I was totally stressed out with all the things I had to get done for my wedding and I couldn't get anywhere to do things because I don't even get out of work untill 7 p.m. I called sealed with a kiss and thank God they had appointments available in the evening. I got so much taken care of in a short period of time and now I can focus on not being so stressed :) Thank you Megan and Ian! more

Highly Recommend 12/29/2011

I wasn't expecting to be able to get just about everything I need in one place. I got my invitations and they did my envelopes with the addresses and they had a deal on the ring pillow and flower girl basket so I got those too. I have so many last minute things that I hope they can help me with when I go back next week. I was happy with the sales people too they were helpful and knew what they were talking about they even offered me a water when I came in. more

Nice little shop! 11/15/2011

I used to go to Details in Center City for my holiday cards but they closed a bit ago. I Googled a new place and I'm glad I stumbled across this gem in South Philly. I just got my Christmas cards in and I couldn't be happier. Oh the price was better too! P.S. Thanks Meg and Ian see you next year! more

Excellent...highly recommend Swak Philly! 11/12/2011

My Maid of Honor and I drove from center city to swak in philly and we were so happy we did! Everyone was so nice and relaxed with no sales pitch and guided us through the entire wedding invitation ordering from start to finish! We also booked them for calligraphy. Thank you Swak, we'll see you again soon:) more

Avoid. Never again. 9/24/2011

i had a bad experience here and would definitely never ever go back. i had a placed an online order even though i liveed closeby to the location here Phil. since i had an engagement party coming up, i had a timeline and when i made a follow up phone call to the store, i was told thhey had received my order (i had ordered engagement party invitation cards) and they would arrive on time. more

Great place, easy to work with, beautiful product! 3/27/2011

I was printing invitations for a fancy, but small party and none of the other places I called were interested in such a small number of invitations. But then I called Sealed With A Kiss - and was thrilled that I did. I worked with Ian and he made the whole process easy. I took him the design that I had come up with on my own and he made a few suggestions based on his experience. It ended up being true to my idea, but looking better than I ever would have thought. He even went the extra mile to get a design accent that I liked that he didn't have a template for. They turned the invitations around quickly and the final product looked incredible for a reasonable cost. The guests were blown away. The only minor downside for me is that their location (in South Philly) is a bit of trek, but I would make it again in a heartbeat - well worth it. I definitely recommend them. more

Great people, Great place! 7/2/2010

Just a really great place, with no pressure and they really know what they are doing! I highly recommend!! Pros: Genuine, down to earth , great selection & prices more

One stop shop! 10/15/2009

I am from an area where there is little to no options when it comes to planning a wedding. I learned about sealed with a kiss from the knot, visited the website and saw everything they offered. I can honestly say it was worth the trip! Pros: Great selection and customer service more

Best Plaec for Wedding Invitations 9/14/2009

We visited Sealed with a Kis in Philadelphia and we were soo happy that our friend recommended them to us! We saved over $500. on our Invitations and Calligraphy and they were so nice and no pressure. Pros: Good Service, Discounts, Selection more

Stay Away! Run in the Opposite Direction! 7/11/2009

We ordered our wedding invitations from SWAK in May. We waited 5 weeks for a proof and then another 4 weeks for shipment. Then, the return envelopes had a bad address (despite proofing), and we were missing parts of the order. We suspect SWAK has recently changed hands and the new owners have no idea what they are doing. They made excuses throughout the process, and had no sense of urgency to correct anything. Our invites went out embarrasingly late thanks to their incompetence. Go elsewhere and save yourself some tears and aggravation. Cons: Poor communication, incompetent staff more

This Company has TERRIBLE CUSTOMER SERVICE 8/6/2008

They took my deposit and did not contact me or return my calls for 4 weeks. I am now trying to get my money back. I am extremely disappointed. I would not reccommend this company for invitations!!! Pros: None - I had a terrible experience Cons: They do not answer their phones or e-mails more

More than Just Weddings 9/24/2002

After shopping around at various invitation stores, I found everything I needed at the Sealed with a Kiss store in Haddonfield, NJ. They have a small but creative selection of all ocassion invitations and favors that can be used for any event. They also have a wonderful Calligraphy Service that allows them do all the work for you. They addressed our envelopes perfectly, stuffed all of our invites and even mailed them for us! They also created a wonderful candy bar wrapper for us using my daughter's picture for her party favors (they even supply the candy bars too!) Excellent service, very reasonable prices and you couldn't ask for a more knowledgeable and friendly staff. Pros: Customer Service, Creative Favor Ideas, Cozy Atmosphere more

Great Prices, Great Service 9/21/2002

I had a wonderful experience at Sealed with a Kiss. The store is very casual, comfortable and the service is very personal and friendly. You can't beat their prices on invitations, and the selection is great. And unlike any of the other stationary stores, you can get all of your accessories, favors and other odds and ends that you need. They have a great selection of favors and very affordable too. Tom did a great job in making our wedding a very memorable occassion! They also have invitations for other occassions like birth announcements and favors for baby showers, so we'll definitely be back soon! We recommend Sealed with a Kiss to everyone we know. Pros: Great Prices, Friendly Service, One Stop Shopping more
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Additional information

  • Hours:

    Tuesday-Friday 11:00am-6:00pm Saturdays 9:am-4:00pm Closed on Sunday and Monday Please call for evening appointments. (215) 551-1500
  • Neighborhoods:

    Bella Vista/ Southwark, South Philadelphia

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