I had been seeing Aimee for over a year. She had done a good job. Until I went in last time. I had color, highlights put in (at her recommendation) and when I got home, my hair was frizzy, dull, breaking off, and unmanageable.
I tried product, conditioning etc. nothing worked, I called the salon. No one bothered to tell Aimee, several days passed until we spoke. She didn’t know what happened. I went in, (a 60 mile trip one way). She had to order a product that was going to 'fix' my hair. Another trip. It didn’t help much. She said the lids were switched on the peroxide, burning my hair.
I called again, still having problems, she tried to convince me there wasn’t damage, and she didn’t feel my hair was as damaged as I did (two weeks of broken hair, unmanageable frizz) and I shouldn’t feel bad cus my hair wasnt as damaged as hers. she gave me an almost empty tube of reconstructor and some treatments, which she made sure to mention ( 'I GAVE you') as though taking my 3 trips to Seattle, a tank of gas, and 15 bucks on parking, and her failing to fix her own mess is a favor.
I went to 4 different stylists. Without saying why asked for their opinion. All three spoke to the damage done, the sloppy cut, and the major frizz.
I find it ironic that out of my friends, my husband, and 4 professionals, all notice my fried hair, and Aimee, who made it that way keeps repeating 'your hair isn’t that damaged' as though I just like having all this drama.
*update* my hair keeps breaking. Aimee’s boss said a refund was coming. I called after a week, left messages, had to catch her to ask AGAIN for refund. Refund sent. They kept the tip. Nothing for gas or parking. No apology.