This place looks and SOUNDS so beautiful from the brochures and from the street. Lovely grounds, beautiful buildings and enticing amenities make it seem/look like a four star resort...NOT! It's more like a Motel 6 on steroids.
The rooms are disgusting- PERIOD. We had them switch our room THREE times in the first two days because of bugs, spiderwebs, filth, broken furniture, etc. This place gave me nightmares.
The service was top-notch from the bellmen to the room service staff, however, even their perky, smiling faces could not turn this tragedy of a roach motel into the lap of luxury it aspires to be.
At $300+ a night, do yourself a favor and go across the street to the Doubletree...you'll save about $50 a night and not get the heebie jeebies as you sleep in your smelly, 70's-era decorated room with stained carpeting and scratched up, filthy furniture.