I left this salon in tears! I asked for a simple trim and I ended up 4 inches shorter, When I got home I also noticed that my hair was longer by about an inch on one side. I called several times and asked to speak with the owner but they took my number and I have never heard from her yet. I have since gone to a more professional salon to have my hair fixed. Scissorhackers was the worst experience ever. By the way, the butchers name was Ashley, I was warned by a friend and didn't listen. Guess that was my learning experience.