Had an oak floor installed by Schmidt Custom Floors. Due to their busy schedule, the work was completed over a period of approximately 6 weeks ( a bit on the long side) and I called them numerous times to fix issues which they refused.
Special dust containment system that worked well in keeping dust to a minimum from sanding.
Installer was screaming at someone on cell phone and was so upset he made some deep gouges in floor while he was using sander. This was not fixed.
Receptionist was very rude - demanded we pay bill before work was completed. Told her that work was not completed - she said that is not what the installer told her. Told her to come out and see for herself.
Buckled/raised floor boards in several places; on the end of one piece of oak flooring board, a large chunk was missing from it - installer installed it anyway and stained it. When I complained he put some wood putty on it (without even smoothing it down) and said there - now it's fixed. I had another flooring contractor come out and cut that section of board out - he was also disturbed by the poor job that was done.
This could have been the result of a poor installer but I had also spoken with several people in their office who were rude and didn't have the sense to come out and check the work that was done.
Bypass this flooring contractor as there are other contractors with better quality work and better customer service.