Basically, Schmidt Body & Paint came right out to my job site. I'm busy at work and can't take time off. Most shops are closed on my days off. My car was hit three weeks prior, but I couldn't arrange a good time. They came out and took the estimate, and were willing to drive me to their shop, and set me up in a rental vehicle. They are top notch and first class as far as customer service is considered. When my vehicle was ready they didn't just hand me the keys, they went over the vehicle and showed me what I needed to do. They really went over the process of how they dealt with each of the problems, and were very thorough. They treat you like family. It was a very good experience. They made it painless.