I've been waiting for close to 4 months for an order, which I was told shipped NUMEROUS times, but could never provide tracking info (LIES). I finally had enough and submitted a chargeback to my bank, finally got my money back.
They say they are under new management... more lies. Yes, they have an entire new staff, but that's only because their ENTIRE old staff quit! I got to know all of them really well (Mark Bee, Derek, Ori, etc), all were a pleasure to deal with, and always straight with me after having dealt with them on an almost daily basis because of this situation. They told me horrors of bounce payroll checks, forced to lie to customers, fake tracking numbers, empty promises from the owner, Marc, who is still the owner, and they all finally had enough and all quite at the same time. So, their new management ploy, is just that, a ploy. Buyer beware. Same owner, same business, and same shady policies. What a way for the Satellite Records name to go down since TopDJGear took them over. I still buy records from these guys, but if it's not in stock @ the store, then don't bother ordering it (it = music, gear, parts, whatever). Your better off going to Rock & Soul or even Guitar Center, where they actually have stuff in stock!
And a T-shirt, for waiting weeks? You've got to be kidding me! I'm sure it's one of those tacky Topdjgear t-shirt's they tried to push on me, which by the way, violate trademark laws from both Sony & HBO!
Pros: Legendary Store, Good Location, Big & Spacious, Only electronic vinyl store left!
Cons: Online Store is horrible, Promises not kept, Shady owner