Sansaco Furniture Distribution Warehouse

I just purchased living room and family room furniture from Sansaco and have never been happier with the entire experience, let alone the wonderful items I purchased. The staff was wonderful to me. They even helped me actually set up a mock living room, as I asked them to bring this piece, then that piece, then another piece, so that I could see how it all looked together. The prices are at least, did you hear that, at least 30% less than Macy's or other major furniture stores and the quality is superb. I will definitely refer them to friends and family and will be shopping there and only there from now on. more

After reading these reviews I am compelled to write one. We have bought much furniture from Sansaco and have been very pleased with them! Hello people! I don't know if you noticed but this is a warehouse not Nordstrom! As such, you won't get Nordstrom service AND you won't get Nordstrom prices. The staff is small because most of their business is as wholesalers. But fortunately for us, they are willing to sell to the public. You will get better service if you go in person. These are homey people that like to chat about furniture. Several times we have walked in and described what we are looking for. In 5 minutes they are opening books that are often exactly what we are looking for at a great price! Yes, you have to pickup your own furniture. However for an extra price they will refer you to someone that will deliver to your home. So there is an adage, you get what you pay for. With Sansaco, you have got to look for them (very small sign to their door), you can expect a warehouse not a showroom, a knowledgable but small staff, and do it yourself delivery. But if you are like me, that is fine because you will get great quality furniture (they have lesser quality too) for a great price; at least 1/3 off the showroom stores! So don't be silly. For the market Sansaco serves they do a spectacular job! more

I just called got a rude lady. The salesperson I was dealing with in the wharehouse I forgot his name so couldnt remember so was asking the lady the questions no phone courtesy was given she was rude. It made me defensive. It is better to go into the store and talk to the sales people...beware of calling this woman was not nice nor helpful. more

No customer service, a small wherehouse crew...so what! Pros: Lots of high quality items, low prices Cons: None really, just know you are on your own more

I have purchased 4 sofas, 2 coffee tables, a bed, and a kitchen table through Sansaco over about 7 years. I have always had a positive experience with the staff. I have never felt pressured or pushed. The staff has always taken the time to answer my questions about alternate manufacturers and materials and shipping and anything else. Pros: great deals, big selection Cons: warehouse style shopping experience more

very inexpensive and nice furniture.... if you can get it!! twice i purchased items, then went to go pick them u.... wait 1/2 hour once, only to find that what i had ordered hadn't arrived (even though they had called me to tell me my order was ready). next time i waited an hour while spaced-out slow workers poked around the warehouse looking for my stuff. they never found the chairs i bought... am still waiting for a call.... so annoying!!! definitely do NOT go to pick up stuff if you are renting a truck and paying by the hour. you will waste your money. more

Sansaco is a furniture warehouse in its purest sense, a big open space with lots of furniture. Can be crowded at times but they're prices are 30-50 percent below retail in other galleries. Customer service has always been great for me. The only downside is they do not offer delivery service, so find a friend with a truck if your buying big. Huge selections of living room furniture, office furniture, dining room and bedroom sets. I had heard about it from a friends parents who bought their living room set there and ive since made two large purchases there. Dont settle for walmart quality when you can get better for the same price! Pros: huge selection, great prices Cons: large open warehouse can be dimly lit sometimes more

I went here after being recommended by several friends who have been very ahppy with their purchases from them. It is definitely has a warehouse feel to it. But we dug through and looked through catalogues and found a coffee table and two ends tables that we really liked for a fantastic price. We also ended up getting a leather armchair that looks EXACTLY like the Pottery Barn one for about 1/2 the price as the Pottery Barn one. We have had it for about 2 years and it has held up wonderfully. Some of the furntiure is cheap and they have some fantastic quality- no matter what- you do get what you pay for so if you buy something at an amazingly cheap price, there is probably a reason. But I would say that their retail price is at least 30% off normal stoers. I had not problem with the customer service- they were very nice and helpful to me. more

If what you want is not in the store do not purchase it you will get a run around on delivery times, and it is difficult to speak to an actual person. If you do they are rude, and not customer savvy. They show no customer compassion. They appear to be all about pushing products. more

I recently purchased from Sansaco - first time, the experience was decent - the product I ordered was good. The second time, the furniture piece I ordered was completely misrepresented - the color was off, the product was damaged, and it was poorer quality than the descriptions (dresser drawers open poorly). Right now, I am ready to throw the whole furniture piece out the window ...but after having spent $500, it's a little hard to do. My advice to you is to proceed with care since the store has no cancellation or return policy - basically you're stuck. They seem to focus on pushing their products vs. ensuring happy customers. My takeaway from this experience is --- I'll never shop there again. Go to Costco home or some other place where you can be sure to receive a flexible, customer-centric serivce and policy. Pros: Great variety of furniture Cons: Poor customer service, no return or cancellation policy, don't know what you're getting more