After reading these reviews I am compelled to write one. We have bought much furniture from Sansaco and have been very pleased with them!
Hello people! I don't know if you noticed but this is a warehouse not Nordstrom! As such, you won't get Nordstrom service AND you won't get Nordstrom prices.
The staff is small because most of their business is as wholesalers. But fortunately for us, they are willing to sell to the public. You will get better service if you go in person. These are homey people that like to chat about furniture. Several times we have walked in and described what we are looking for. In 5 minutes they are opening books that are often exactly what we are looking for at a great price!
Yes, you have to pickup your own furniture. However for an extra price they will refer you to someone that will deliver to your home.
So there is an adage, you get what you pay for. With Sansaco, you have got to look for them (very small sign to their door), you can expect a warehouse not a showroom, a knowledgable but small staff, and do it yourself delivery. But if you are like me, that is fine because you will get great quality furniture (they have lesser quality too) for a great price; at least 1/3 off the showroom stores!
So don't be silly. For the market Sansaco serves they do a spectacular job!