I took in a couple of silk blouses for cleaning. When I came to pick them up (at the scheduled day/time), they couldn't find them, so I had to come back. When I did come back, they show me a GIANT rip on the sleeve of one of the blouses (which they inspected when I brought it in) and tell me it was that way when I dropped it off!!!
Cons: Damage clothes and won't accept responsibility