I was appalled at the service, the food and the staff. We traveled all the way uptown to eat at Tre Scala--what was one of our favorite Italian restaurants in the city. We were shocked to find that Tre Scala had been replaced by Sandro's--with its tacky yellow awning. We went in hoping that Sandro's could live up to Tre Scala's quiet, romantic ambiance, personable staff, and wonderful food. Unfortunately, our experience was just the opposite.
There were 4 empty tables in the restaurant, yet it took us about 10 minutes to be seated and another 10 minutes before we could get someone's attention to bring us menus, water, etc. After asking to see a menu, we were given a wine menu. It was another 10 or so minutes before we could get yet another person's attention to give us food menus. After finally ordering, it took nearly an hour for our food to come out.
Our server was a gruff old man. He got our orders wrong,barely spoke, and was NOT friendly at all. We went the entire meal without anyone refilling our water. When we finally asked someone if they could give us more water, he told us that it wasn't his job to do that. What's more, when we asked if he could help us wrap up the left-overs to go--he ignored us.
The food was terrible...My friend got the fish special and it was disgusting. The fish smelled and tasted as if it had been left out too long. The chef attempted to cover up the bad poultry with a heavy tomato sauce, but it didn't work.
There was a table of men sitting outside smoking cigars at the entrance of the restaurant (clearly friends of the owners), and the smoke from the cigars thoroughly infiltrated the small restaurant and made it impossible to sit there without gagging on the heavy smoke.
We were wholly disappointed and would not recommend Sandro's.
Cons: AWFUL SERVICE, AWFUL FOOD, AWFUL STAFF!