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Sanderson, Jennifer, Dvm - Betty Baugh's Animal Clinic - Richmond, VA - Reviews page 1 - Judysbook

Sanderson, Jennifer, Dvm - Betty Baugh's Animal Clinic

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5322 Patterson Ave
Richmond, VA 23226
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(804) 288-7387
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Sanderson, Jennifer, Dvm - Betty Baugh's Animal Clinic - Richmond, VA
Sanderson, Jennifer, Dvm - Betty Baugh's Animal Clinic - Richmond, VA
Sanderson, Jennifer, Dvm - Betty Baugh's Animal Clinic - Richmond, VA
Sanderson, Jennifer, Dvm - Betty Baugh's Animal Clinic - Richmond, VA
Sanderson, Jennifer, Dvm - Betty Baugh's Animal Clinic - Richmond, VA
Sanderson, Jennifer, Dvm - Betty Baugh's Animal Clinic - Richmond, VA
Sanderson, Jennifer, Dvm - Betty Baugh's Animal Clinic - Richmond, VA
Sanderson, Jennifer, Dvm - Betty Baugh's Animal Clinic - Richmond, VA
Sanderson, Jennifer, Dvm - Betty Baugh's Animal Clinic - Richmond, VA
Sanderson, Jennifer, Dvm - Betty Baugh's Animal Clinic - Richmond, VA

Reviews

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( 2 )
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Best

I took my Westie puppy to Betty Baugh's and was blessed with Dr. Leslie Jones. My dog struggled with skin issues and food allergies when I bought him at 8 weeks, by 15 weeks he i...

Worst

I took my two dogs here for over a year and I would not recommend Betty Baugh's to anyone. Although the office is nice and in a nice area of town, I had several issues. First, we ...

Editorial review from Citysearch 6/29/2012

What a traumatic experience, do not take your pet(s) here! more

Is it all about the bottom line? 8/31/2010

I will begin by saying that I NEVER write negative reviews of businesses. I am a small business owner and I know some days you are just ""off your game."" That being said I had an awful experience at this clinic and will never go back. I've used Betty Baugh for a little over a year because, while pricey, it is very close to my house and the doctor I usually see is very nice and has even called the next day just to follow up after a treatment. A week ago my cat got extremely ill and I called first thing in the morning. (While the web site says that they open at 7:30, no one answered the phone until 8:15.) My usual doctor was not in and I agreed, because of the emergency, to see whoever could take me first. I explained that I thought something was very wrong, told her the symptoms and suggested that it could be renal failure or kidney related. She was cool and uninterested and interrupted to say they could see me at 10. I arrived with a limp, vomiting cat and, as I entered, noticed a sign on the door ""reminding me"" of ""remodeling."" Remodeling they were. There were obvious signs of construction, no real seating or waiting area and also, to my horror, a makeshift exam table in that waiting area. I was told to put my cat on that table as a dog began barking thirty feet away and the sound of hammers and sawing came from the usual exam rooms. The workers were hollering back and forth and walking through the waiting area and the receptionists and nurses were joking and carrying on about twenty feet away while I was told my cat had a most-likely cancerous mass in her stomach the size of a golf ball. The doctor then apologized, patted my back and said they would normally take x-rays but they didn't have any x-ray equipment set up (or any equipment for that matter) and said they would draw blood and give her fluids. Giving her fluids in this third-world style set up took five minutes and the cat screamed the entire time, causing the receptionists to have to talk louder over the noise. The whole thing took less than twenty minutes, was $200 dollars and I left knowing nothing, sobbing and with a terrified cat. I have since gone to another vet, gotten x-rays and a thorough explanation of my options. They even booked an appointment immediately with a specialist that is usually too busy to see anyone last minute. I, naturally, had to pay all over again but it was surprisingly less than Betty Baugh, with the x-ray included. I did not leave crying. My real question is why stay open during remodeling if you have no exam rooms available and no equipment set up? Why, when I clearly explained the gravity of the situation over the phone, would they not have said they couldn't really do anything there and recommend another hospital? I understand that closing up for a few days means not making money. I also think that placing the owner and her dying animal in the back of the waiting room amid boxes and junk while, with their animal screaming, people are walking around talking, laughing and also staring at them is cruel and not a small bit traumatizing. more

Often hectic, too busy. Heart's in the right place, though. 5/12/2010

The hectic environment can be unsettling for a nervous animal. Many parents bring their kids to see the pets for adoption, and the walls are so thin that my cat gets nervous hearing the kids scream with joy. And I like to hold the cat (in his carrier) on my lap when there are dogs around, but sometimes there is just nowhere to sit. But the worst part is the actual ""busyness."" Case in point: Last year my cat needed to have an ultrasound, so we made an appt for the next week. He was not to eat or drink after a certain hour (midnight maybe). So he fasted and I dropped him off at Baugh's around 8 the next morning. Around 5:00 I received a call from the vet who was to perform the ultrasound. She said they were so busy due to an unexpected emergency, and they had not been able to perform the ultrasound. She further stated that it would be best if we rescheduled for another day because if she did the ultrasound now, she would feel rushed. (Are you kidding me?) So my poor cat was hungry ALL DAY and stuck in a cage with other cats around, barking dogs around etc, and we had to do this all over again? We rescheduled, she performed the ultrasound, and that was the last time I went to Baugh's. I did have to call them back, though, because they double-billed me. Pros: The docs and vet techs are nice. Cons: hectic, loud, often standing room only more

LOVE Dr. Leslie Jones 8/24/2009

I took my Westie puppy to Betty Baugh's and was blessed with Dr. Leslie Jones. My dog struggled with skin issues and food allergies when I bought him at 8 weeks, by 15 weeks he is completely healthy eating food that doesn't bother him. Dr. Jones went above and beyond the call of duty. I received a phone call the day after each set of puppy shots, and when I phoned the clinic Dr. Jones called me back that day. She gave great advice on how to raise a healthy puppy and eased my nerves as a new mom. I recommend that anyone who likes personal contact with their vet, to make an appointment with Dr. Leslie Jones. Pros: Great communication with vet! more

I love this clinic 2/24/2009

I have used this clinic for 6 years and never have had an issue with them. I love the docs there and my animals have always been treated great. I have used their acupunture services and chinese herbs from Dr Harrison and have had great results. Great local and locally owned clinic in richmond.. more

Not recommended by us 1/14/2009

I took my two dogs here for over a year and I would not recommend Betty Baugh's to anyone. Although the office is nice and in a nice area of town, I had several issues. First, we saw a different doctor every time we went, and with a sickly dog, there was no continuity. The dental doctor also said she would research a certain condition and call us back, and I never received the call. In one instance, my dog was very rudely treated by a tech, and the care given was anything but thorough. They also failed to inform me when my shots were due. I would try a different place if you love your pets. Pros: bad veterinary care more

Excellent, caring and professional vets. 1/28/2007

I've been taking my 3 dogs and 3 cats to Betty Baugh's for 5 years now, and am uniformly delighted with the clinic's atttentiveness, level of care, and friendliness. I have a favorite vet, but have also seen at least three others, and have had good experiences with all of them. They maintain good records, and make a point of familiarizing themselves with my pets' histories so that every visit is part of an ongoing pattern, rather than an isolated incident; they also call to follow up on treatment to see how it's working out. I like the balance the clinic maintains between hands-off and aggressive care, and the way the vets explain my options to me, and make me the major voice in any treatment plan. I'm usually able to get appointments on short notice -- plus, they make housecalls (and for a very reasonable charge). Pros: Professional, caring staff. Cons: Parking spaces slightly tight. more

Somebody Get Me A Doctor 7/23/2006

An alternative lifestyle friendly vet. I was impressed initially, until I had a technical medical issue/questions that only the vet could answer... and was told she would return my call...well, someone other than the doctor called, and wasnt particularly friendly or helpful, they said the doctor told them to call me. I decided to look for another vet. more
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Owner Message

  • Welcome to Betty Baugh's Animal Clinic! Betty Baugh's Animal Clinic is a progressive clinic that offers preventive care as well as advanced diagnostic tools and surgical services. The ultimate goal at Betty Baugh's is to provide these services along...

Additional information

  • Hours:

    M-F 7:30am - 6:00pm, Sa 8:00am - 1:00pm
  • Neighborhoods:

    Near West End, Westhampton

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