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Sanctuary Salonspa - Eden Prairie, MN - Reviews page 1 - Judysbook

Sanctuary Salonspa

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995 Prairie Center Dr
Eden Prairie, MN 55344
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(952) 949-1313
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Personal Care , Beauty Salons

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Sanctuary Salonspa - Eden Prairie, MN
Sanctuary Salonspa - Eden Prairie, MN
Sanctuary Salonspa - Eden Prairie, MN
Sanctuary Salonspa - Eden Prairie, MN
Sanctuary Salonspa - Eden Prairie, MN
Sanctuary Salonspa - Eden Prairie, MN

Reviews

( 7 )
( 2 )
( 2 )
( 3 )
( 7 )

Best

I received a gift card from my mother in law for my birthday to have a spa day. From the moment I walked in I felt so pampered. They immediately offered to take my coat and got ...

Worst

I went to this spa because it was rated so highly with awards etc. I walked in to one girl at the front desk swarmed by a line of customers. (apparently they do not have enough st...

A great place to unwind 2/17/2011

I received a gift card from my mother in law for my birthday to have a spa day. From the moment I walked in I felt so pampered. They immediately offered to take my coat and got me some delicious Aveda tea. I had a massage and a facial which were amazing and then was offered a free shampoo and style. The scalp massage almost put me to sleep. I left feeling relaxed and rejuvinated. They were so attentive and friendly I would highly recommend this salon. more

Sanctuary made my big day really special 2/17/2011

I have been going to Sanctuary for years for my hair as well as monthly spa visits so when I was getting married I knew that Sanctuary would be the perfect salon and spa to take care of me and my bridesmaids. The front desk was super helpful with scheduling (even my last minute add-on's!) and were so accomodating with helping us set up the breakfast I brought in for my group. They periodically checked in with us to see if we needed more coffee or water too. I came in for a practice up-do and makeup application and was blown away! I rushed home to try on my dress and it was everything I had dreamed of. The day of my wedding was stress free because I knew exactly what to expect. My bridesmaids all looked beautiful and one of the stylists even put lip gloss and a little blush on my niece which she can't stop talking about. She felt like a princess and so did we. Oh, and the spa! A few days before my big day all of us came in for manicures, pedicures, massages and facials. We had such a relaxing and fun girl day. The spa team at Sanctuary sure know their stuff! They made us feel beautiful from the inside out. Whether you're looking for a new hair stylist or planning a spa day for you and your friends, Sanctuary is where you want to go! more

Rude Rude Rude! 1/20/2011

I had a gift certificate to Sanctuary and this one just happened to be the closest to my house so I booked an appointment for a full pedicure. The front desk girl was texting when I came in and had to finish what she was writing before she would help me. She finally asked my name and then said "Ok you're signed in." and then picked her phone back up. I couldn't believe it. I was greeted by the nail tech and taken to the pedicure room. She wasn't very conversational and when the technician asked what color I wanted, I requested that she french manicure them. She told me they don't do that and gave me a plastic box half full nail colors to pick from. The pedicure was just ok, nothing I would ever go back and pay for. When I went back to use my gift card the front desk girl was no where to be found, so I stood and waited only to find out she had been off having a conversation on her cell phone. I asked to see the manager, who didn't seem to care and after I had patiently explained the situation, she told me if I didn't like the staff to just not come back. Thank god this I didn't use my own money for this. I would never, ever go back. more

Absolute worst and most unprofessional service! 12/6/2010

I've tried this place a few times, the second time trying to give them another chance since they are near my house and both times were a disaster. They were horrible at waxing (NEVER have a stylist do it) and treated my hair like they were sheering livestock. The yanking and pulling - it was unbelievable. If that wasn't bad enough, the personnel are horrible. Unfriendly, untalented and completely unprofessional and charge way too much for their crappy service. NEVER EVER GO TO THIS SPA. more

Beware of Pricing - Especially on Website! 9/28/2010

The last few times I've been at Sanctuary in Eden Prairie (I've been at both) have been ho-hum. I've been going to another salon. So, now I have a gift certificate I have to spend. Thought I'd get a full-foil. Their website under Haircare and Make-up said $90. (No mention of all the variables that have to be considered.) When I called to ask, the "manager said, "We've been updating our website for one year. Those prices aren't right. Our website states that we can change our prices whenever we want". Apparently the disclaimer it is at the bottom of the "about us" page of the website, nicely buried. I'd didn't have time to search for the disclaimer so I guess I believe her. Instead of the $90 I can pay $110 for a stylist with no experience or I can pay $140 for a stylist who is middle of the road. Of course there is no guarantee of satisfaction. As I was told, "You get what you pay for." The price can also change depending on length of my hair, how thick it is, how much color is used, etc etc etc... I understand paying more for experience, but the whole pricing thing seems very shady. The website also states they were voted 2008 Best of in City Pages. That's the downtown Minneapolis location - far away from E.P. Try another salon - at least most can quote from the phone, instead of waiting until they have you in the chair. more

I've seen better... 3/28/2009

I have been to the Sanctuary several years ago and recently went back for some spa services. Overall, the salon is not too bad.. just outdated and in need of some renovations. Locker room and massage waiting area are not great, front desk and spa staff wonderful! Prices are high considering the facility, services make up for it though Pros: Large range of services, large staff Cons: Salon in desperate need of renovation more

Outdated & overrated! 2/12/2009

I went to this spa because it was rated so highly with awards etc. I walked in to one girl at the front desk swarmed by a line of customers. (apparently they do not have enough staff on hand) After waiting for around 10 min, I was checked in by a dark haired, unprofessional looking manager. She informed me I was late (obviously-I'd been waiting in like!) & rushed back to the spa. Not only was there a shortage on locker keys (I had to change while the manager waited with a master key), their waiting room is so small I had to sit in between 2 males-rather uncomfortable. The massge was amazing, the therapist was very professional & knew exactly what to do for my back. After the massage, I waited in my robe for the manager to come unlock my locker, she didn't seem too thrilled to help as she was texting behind the desk when I approached her. I would have enjoyed a shower but both were occupied so instead I changed and went to the front to take care of my bill. After waiting for several minutes for the ONE receptionist, I was on my way out of there never to go back again! All in all, the place is outdated, understaffed and the management snotty (with no reason to be!) Go to spalon, juut or some other place that doesn't skimp on their staffing and amenities to their customers who are paying for an enjoyable experience! Pros: Massage therapist was amazing!! Cons: Understaffed front desk, unprofessional looking manager more

I got burned 2/1/2009

I was burned by the wax after going in for a eye brow wax, the person I dont remember her name didnt tell me and both eyes were done. I had two large red burns where she had waxed that stayed for 3-4 days. I was not scarred only very scared and very insulted. When I complained I was told not to come back.to their salon. Pros: It smells nice and the salon is decorated well Cons: Snotty rude stuck up staff. more

Relaxing experience, super fun stylist! 10/18/2008

Last monday I hadn my hair done by Leanna at Sanctuary. It was a standard cut and all over dye. I had zero waiting time. Staff was friendly and helpful. Leanna was the first stylist I have ever enjoyed talking to. Not only that, but she listened to my concerns about my hair "going red" when dyed. My hair is now a beautiful dark chocolate brown! What I came away with was a relaxing experience by a fun stylist who did a great job with the cut and dye. I will definately be going to her again! more

Horrible customer service 10/13/2008

I made a haircut appointment 4 weeks in advance at 5pm. I got a call on the DAY OF the appointment saying that my stylist was running about 20 minutes behind. No big deal. I got another call about 10 minutes later saying that some other stylist went into labor so my stylist was suddenly unavailable. I asked if I could get in with someone else and they scheduled me with a different stylist at 530pm. No big deal again. I show up at 530, check in and sit down. About a half an hour goes by and I asked what the hold up was and the front desk girl (the same one who checked me in) said she would find out. She came back up about 5 minutes later and said 'Oh, um, I guess nobody communicated to the stylist that you were here.' WHAT? and then she says 'Would you like to reschedule?' Um NO She was the one who not only called me every single time, but she was also the one who checked me in!!! What a waste of time. I will never step foot in this salon again and will strongly advise everyone I know to go elsewhere. Pros: Prodcut Cons: Customer service on par with 2nd graders more

Worst spa experience I've had 8/28/2008

I scheduled an appointment, which apparently no one entered into the system. So I had to wait. The lady I got was in a rush from the start, the eyebrow tint was terrible. I am fair skinned with blonde hair and it looked like i colored them on with black sharpie marker. I got my make-up done as well, which she also rushed through, I looked like I had escaped from the circus when i left...about half an hour later. Worst service I had ever had. Pros: location Cons: rushed staff, poor quality over all with results more

Hair Service-HORRIBLE! Spa Service-OUTSTANDING 2/10/2008

I'm giving this a below average because of the awful hair experiences I have had. I told the stylist I wanted blond, came home red with black roots. Made an appt to redo it and she said she was going to charge me again. I refused, and they let me redo it for free, she STILL could not cover up my roots-WTF? Seriously awful. I got a gift certificate for a massage and did a 1/2 spa day. The girl who did it was OUTSTANDING! First Brazilian wax and made me feel comfortable and at ease. Will go back for that, but wouldn't let one person there touch my hair again! Need an Aveda salon? Go to New Reflections, they are not snotty, or think they are above everyone else like they do here. Pros: Spa is amazing, staff there is excellent Cons: Stylists are horrible, tried different ones, no one knows how to color. more

Samantha the color goddess! 5/22/2007

After so many horrifyinig experiences at twin city area salons, i've finally found my perfect match. Samantha is incedibly talented and of course so fun to hang out with for solid hour or two in the salon. The Salon is beautiful with a garden in the center, and I have never had a bad experience at the front desk. Pros: Convenient location and parking, incredible talent, atmosphere Cons: none, prices are what they are! you get what you pay for people!! more

WASTE OF TIME AND MONEY! HORRIBLE SERVICE! 2/6/2007

Your appointment will surely be cancelled or moved or nonexistant when you arrive - and they will blame you and tell you it must have been how you communicated the request. Then the management will SAY they will do something for you like a free pedicure, and then you will get nothing but 10% off. The massage therapist will talk through your service, and the shower won't drain in the dressing room, and you will pay through the nose for this kind of service. COMPLETE WASTE OF MONEY AND TIME - go to Spalon Montage or ANYWHERE ELSE. This has happened to me MORE THAN ONCE AT THIS SPA! Pros: location for suburban dwellers Cons: CUSTOMER SERVICE more

Think twice if you're going there for a special event 1/26/2007

I chose this salon to do my hair for my wedding because my fiance had given me a gift certificate to Sanctuary for Christmas. It is a very nice salon, and for the most part I was happy with my hair trial a week before my wedding. SO...the day of my wedding I had a 4:00 p.m. appointment (evening wedding) and I go to the reception desk to check in, and the girl told me that I had CANCELLED my appointment and rescheduled for the following WEDNESDAY. Of course I had done no such thing. Why would I do that? It didn't help that the girl at the front desk was rude and arrogant and completely unhelpful. Luckily the person who my stylist was "supposed" to see at that time (because they had booked her with someone else) hadn't shown up yet, so I got in, but I was completely unimpressed with that whole experience. When I finally got in I asked my stylist what happened and she said that she had noticed on her schedule that they had switched me to Wednesday and she thought that was "weird." Yeah, I'd say it's a little weird when someone changes their wedding to the following Wednesday a week before the big day. I wish she would have followed up and double-checked that. They do nice work and it's a pretty place, but I wouldn't go to them again if it was for a special event. Too much hassle and stress. Pros: Nice atmosphere Cons: Unreliable more

Thank you! 10/31/2005

I have been going to the Sanctuary Salonspa for several years. I just happened to go on this page and decided I needed to add my input. The Sanctuary continues to get better all the time with new services and special experiences. For example, this last summer they added outdoor massage to their services! They set up a private outdoor area for giving massages. It is beautiful back there and when getting a massage - it is hard to imagine you are in Minnesota. Anyway, they continue to give me relaxing experiences - even when I am having my hair done - to say the least about my spa services! This is truly a Sanctuary with wonderful relaxing experiences! Pros: atmosphere, customer service grea, products Cons: busy more

Don't go here if it's for an important event! 6/27/2005

I had my wedding appt and the stylist called in sick. Okay...it happens. I was then scheduled with a less experienced stylist (She had never done a bride before!) and paid the higher cost for the original stylist! They didn't let me know that I had overpaid. When I found out & called, the manager of the salon couldn't even bother him/herself to call me. I spoke to a very helpful person. However, it was annoying to go back and forth through this person to see how they were going to take care of this. After several calls, they issued me a gift card ("for my trouble"). For my trouble?!? There was no compensation for my trouble! The gift card was for the amount that I overpaid. If you are getting services for an important event, I would suggest going somewhere a little more reliable and customer service friendly. Pros: eyebrow shaping Cons: see above more

What a relief! 2/20/2004

The design and feel of this spa was excellent. You feel that you are in a place of relaxation and pampering when you first walk into the lobby. The colors and design are both pleasing and soothing. The counter help was both helpful and friendly. The massage room was calming and comfortable, (but for brief moment, you could hear the people in the next room). I would recommend this spa to anyone looking for a long or brief retreat. Pros: Size of location, Friendly Staff more

Awesome Spa! 12/29/2002

I have went to the Sanctuary several times over the past few years. I also previously went to Spalone Montage and feel that the Sanctuary is a step up in every way. Their bathroom has a wonderful steam shower (that you can use for free!) You are charged for that service at Spalone. They also have tons of products for you to try that are available in the bathroom to use following your massage. The Aveda products and the Aveda tea are a huge plus as well! more

Loved it! 11/8/2002

I love going to the Sanctuary Salonspa. I have been a client there for over two years and the facility and the services get better every time! The employees are very customer service oriented and really seem to enjoy being there and working on their clients. They are the best! The menu offers many services that are reasonably priced for what they do! Pros: value, customer service, friendly Cons: none more
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Editorial

  • In Short
    Aveda-trained technicians calibrate their efforts toward one all-important goal: making their middle-aged clientele look younger. Anti-aging treatments, microdermabrasion and the Sonic Youth facial, (a combination of ultrasound technology and vitamin C) work their magic against time. Women aren't the only ones who venture into this large gray building: Special men's services include a gray-blending treatment and a hair-painting service--a color treatment favored by those going for the boy-band look.

  • 8/21/2006 Provided by Citysearch

Additional information

  • Hours:

    Hours by Appointment
  • Payments:

    American Express, Discover, Master Card, Visa

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