Well for $369 per night I would have expected to be treated with a bit more dignity and respect. I'm actually in my hotel room (club 10 level) writing this review. Why am I in my room writing a review and not poolside with all of my friends for the birthday weekend that thousands of dollars had been spent on? Well.... When we arrived, with the rate we paid for our room, valet parking was meant to be free, as we were told on the phone when making reservations (guess what, it wasn't). Then as we watched other guest have their luggage brought into the ""resort"" not a single person even acknowledged us. That's okay I let it pass, I mean this was the first trip I have been able to take my wife on in 3 years, lets just enjoy the time. So we check in, and go down to the pool to celebrate my brother's girlfriends birthday. Now, some of us smoke, and some resorts can be picky about how and where you smoke, not a problem as I will just ask what to rules are and comply. Our waitress Mallory, informed us that we could only smoke in the Cabana's that we rented ($365/ cabana by the way). So we smoked only in the cabana. Apparently we found out there is a smoking section on the front steps where Valet parking is, we were never informed of this location when I asked where we could smoke. The next thing I know my wife comes over to me, crying, and states that ""we have to go.....we got kicked out by the Police"", (After 5 hours of being at the pool area and smoking the entire time). The management stated they had told us to quit smoking 2 times. I explained that we had no problem to smoke in the designated area, however, the police officer informed us that management had instructed him to escort us out of the pool area and that we could only remain in our rooms for the night. The management stated they did not know what we were smoking (implying illegal substances). For the price that I have paid, as well as my brother who just wanted to have a good weekend, we should never have been treated in the manner we were. I could understand if our party had gotten out of control, if we were rude. However when your paying over $500 for cabanas, and several rooms at over $300 a night, plus the untold amount that we spent on food and drinks, well I can say I have not ever had an issue at the Hotel Galvez. I would highly recommend that you be wary of staying at the San Luis Resort. If there is one thing that I cannot stand it is to be talked down to and disrespected while I am on vacation. Again I could understand if I was being rude and non compliant, however I try to treat people with dignity and respect to resolve issues. I am unbelievably upset that my wife and myself and our party of approximately 15-20 guests were treated in such a manner. I can tell you now that I will not be staying at the San Luis Resort for some time, I will be taking my business back to the Hotel Galvez. I decided to try something new, and I paid for it, figuratively & literally. I have done nothing buy apologize to my wife for the way we were treated when we simply followed the instructions we were given by our Waitress Mallory. I hate that I am writing a negative review because the hotel itself was actually very nice, however it is the people that make the experience. We had to wait for our meals and drinks for over an hour, our waitresses were very unresponsive (although very polite and appologetic for their continuous absence throughout the night....well I have to be here until tomorrow morning... I guess I'll turn on the TV in the room... I guess I could have done that in the comfort of my own home, but I paid for it so I'll try to make what I can out of this terrible evening. San Luis, thank you for making my wife cry, thank you for making our Birthday girl cry, and thank you for being disrespectful to my brother who shelled out thousands for this weekend, thanks for sending the cops to kick us out of the pool we paid for and still charging us!!