Stupidly disregarding the negative reviews of the San Francisco Boot & Shoe Repair owner on this website, I took in two pairs of Banana Republic shoes to his store to replace the heels and add rubber soles. When the owner said that he did not have the correct heel color (tan) for one pair of shoes (tan leather with light wood stacked heels), I politely said that I would take that pair to another shoe repair instead. He proceeded to argue with me that if he didn't have the correct heel color, no one would, which I countered by pointing out that I'd had the heels replaced at another shoe repair before, which I would just take them to again. When I tried to show him the second pair of shoes that I'd like him to repair, he brusquely told me that I should take those to the other shoe repair instead too. I was very polite with him, but his demeanor was unnecessarily rude, not to mention irrational. Why he would take it personally that he didn't carry the correct heel color for one pair of shoes and then proceed to turn down business on another pair of shoes is beyond me. By then, another customer had arrived, and he continued to rant in front of her, telling me that the shoes were horrible quality, etc, etc. When I told him that all the negative reviews about him on Citysearch were true, he responded that it didn't matter and that he'd been in business for 20 years. Considering the complete disregard he has for basic politeness or his customers, I personally am amazed that he's still in business!
Cons: Horrible customer service