I first had Sam's about three years ago when our friends had a party catered with their food. I loved it. The Foccacia sandwich is unbelievable. So a few days later I went to Sam's to get that same Foccacia sandwich, and I was so impressed with the store and the staff. Not only did the guys behind the counter know exactly what I wanted even before I was finished saying Foccacia, but they also knew my friends who had the party , Joe and Karen, and then about four or five different employees came over to make sure I said hi to Joe and Karen. I just fell in love with their food and their employees. since that day i have returned to Sam's two to three times a week, Im on a first name basis with everyone there, and I dont even have to tell them what I want, they always know.