It's a real shame the previous reviewer had such a bad experience. The brusque employee he dealt with (I'm sure I know who he is) is no longer there. I have found the employees to be of varying degrees of competence, but most are extremely knowledgeable and polite. Anyone who can't answer a customer's question tries hard to find someone who can. The collection is HUGE and if they don't have what you want, they will try to help you get it--and if you browse, you will surely find something else you can't live without. Great ambiance, a nice coffee shop, great deals on used books, a Spanish book room, and a fascinating Rare Book room. Go there. The TRAX train stops at the front door.
Pros: Wonderful used book selection