My issue with the salon came in September of this year, when I discovered that one of their stylists who had been doing my hair for about 9 months, Kristin Schutz, had been using the information printed on the checks I had been giving her for services in order to actually fraudulently use my checking account. She had taken the checking account number and routing number from my checks and had used those numbers to draft an electronic check from my bank account to pay her utility bills. This sounds insane, I know, but believe it or not it is absolutely the truth. Unfortunately for her, she was not smart enough to not use her own name when committing fraud, so her name showed up on my bank's end. Because she is clearly not an authorized user on my checking account, the bank had no problem deeming it fraud, and I had my money back within a few hours.
I have pressed criminal charges, and the Dallas Police Department's fraud/forgery division is now in the process of investigating the case. I confronted both Ms. Schutz and the salon management about the problem. As expected, Ms. Schutz denied her involvement...despite the fact that there is a mountain of evidence proving that money was moved from my checking account to pay her account at Green Mountain Energy. Salon management was courteous, professional and apologetic when I told them what had happened--yet they still did not fire her! Ms. Schutz STILL WORKS THERE!! Management told me that, though they believe that she did do this (!!!), she would not be fired because they suspected she had some mental issues that might cause her to lie and steal, and that they "felt badly" for Ms. Schutz. When I later called asking for Ms. Schutz's cosmetology license number so that I could file a complaint with the state board, the manager politely refused to give it to me...she told me that I could "get it from somewhere else." I am completely appalled that an upscale salon would knowingly employ an individual who steals from customers.
Prior to this, I had not a single complaint about the salon. All of my prior dealings with management have indicated that they are completely honest, reasonable and professional, and that they care about their customers. The fraud Ms. Schutz committed was not the salon's fault; however, any future incidents will be their fault, since they have continued to employ her. Though they will not fire her, I do not believe that management is being malicious here. They have been very polite (though in my opinion unreasonable) in dealing with this issue...I'm sure they aren't intending to do me any harm, and only want to protect their business. That being said, I do strongly disagree with the way the incident was handled, and I think they are doing a great disservice to their customers in continuing to employ this woman.
And, in fairness to the salon, I do need to say that other than this one rogue fraudster employee, everyone else I have come into contact with at the salon, from Jeremy at the front desk, to all of the stylists, to the aesthetician, is nothing but kind, talented, courteous, professional, and honest. If you get your hair done at this salon, I promise you'll love it, no matter who you go to. They all do a great job--in fact, I really wish I could still go there (and if management had fired Ms. Schutz, I would still be going there). Prior to this, I would have given the salon a 5 star review. The other wonderful people who work there should not be penalized simply because they have the misfortune of working with a fraudulent colleague. I'm not saying not to go to Pompeo; what I am saying is that if you do go there, don't leave your purse unattended...and ALWAYS pay in cash.