I have been going to the Salon for maybe 3-4 years loved Nguyen and was sorry to see her go. I have been seeing Mena for about 2 years and usually have good luck, but the results vary as my hair has its color problems being red, but had a good formula with Nguyen. I thought we had the same formula from Nugyen but it seems we are having problems of late being red.. For whatever reason, my hair was blue after my last visit. Not bright blue but a very dark blue given my slat/pepper hair. Mena had another client and Betty took over washing and trying to fix with some products to lighten. I like Betty and she seems nice, but judged my hair as did Mena as ""great"". I expressed my concern and was assured it was ""the light and would wash out"" . I had been there maybe 2 hours and was tired .so I left. When I looked at my hair under the lights, it was even more blue than I thought. My wife was appalled and I knew Lonnie the owner would make it right. Upon arrival Mena defended the color and said it was fine, but would see what she could do, which left to her own devices, makes me wonder. While she kept arguing about my hair not being blue, I finally turned to Lonnie who said it was blue, and proceeded to tell Mena how to fix it. I think what bothers me most is either the poor judgement exhibited by Betty and Mena, or a careless attitude, as Mena seems to forget who the customer is or does nor listen. In my business the customer is usually right. I resent their defense of an admittedly bad job nor any apologies; I was lucky I did not have any business appointments. I believe I should have been refunded monies paid and especially for the time and inconvenience, but you decide for yourselves. In writing to Lonnie certain other problems were also highlighted he chose not to respond to after ~2 -3 months and why I write. Sure Mena and Betty are nice people and are a pleasure to a point. I will not get into my wife's significant issues from her weekly visits that give us great pause as they have been going on too long and we are seriously considering a new salon.
Pros: Good atmosphere
Cons: too much suggestive selling and poor judgement