Nikki was rude and unprofessional. I went to this salon after making an appointment a few days in advance. It took a half hour for Nikki to tell us the stylist didn't come in and it would be a while. Over an hour for my sister (who also had an appointment) and I to even see the stylist. My sisters hair was rushed and Nikki told another walk in to come back in fifteen minutes for the stylist to cut his hair...meanwhile, I was sat in the seat and the stylist combed out my hair and grabbed the sheers. I jumped out of the seat and said that I was paying for a wash and was so disappointed, I no longer wanted my hair cut.
Nikki claimed the stylist was going to wash my hair but the next client sat down and she cut his hair without washing it because she was so overbooked. Meanwhile, Nikki worked on one client the entire time and another stylist sat in her station chatting with a friend.
I called the next day to complain about my two hour wait and the service and Nikki called me a liar and said that she has had a business for twenty years and doesn't need my service to continue being a great stylist and hung up!
With that kind of service, it's no wonder she is still open!