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Salon Mario Russo - Boston, MA - Reviews page 1 - Judysbook

Salon Mario Russo

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9 Newbury St Ste 3 (at Berkeley Street)
Boston, MA 02116
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(617) 424-6676
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Salon Mario Russo - Boston, MA
Salon Mario Russo - Boston, MA
Salon Mario Russo - Boston, MA
Salon Mario Russo - Boston, MA

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Reviews

( 23 )
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Best

Amanda has been taking care of my color and glosses for almost seven years. I have lived in Boston for twenty years and have never been so happy with a my hair or stylist. I hav...

Worst

I went for a haircut at a recommendation from someone who had her haircut with this particular stylist. I went in and specifically stated to the stylist that I was trying to grow ...

Amanda Johnson -colorist 3/18/2011

Amanda has been taking care of my color and glosses for almost seven years. I have lived in Boston for twenty years and have never been so happy with a my hair or stylist. I have long brown hair with some grays in it and she has kept it fully covered, shiny, and VERY healthy! I frequently get compliments on my hair and people are always surprised when I tell them it's been treated. I have five close friends who also see Amanda and they are ALL long haired blondes. They're color is as all natural as can be and each is glow-y, healthy, and perfectly suited to her face . We all have different lifestyles - social, philanthropy, working mom, and stay-at-home. No matter, Amanda keeps all of our hair looking pretty, we feel great, and we all love her. Amanda is smart, fun, very talented, and very knowledgeable about her work. I highly recommend going to see her, but call early - she's busy! more

Jonathan DeMar is back!! 11/12/2010

So happy to see Jonathan DeMar and Tim Kelley are back on Newbury Street. Two spiffy guys with loads of talent. I moved from Swampscott to Brookline and must have tried 3 or 4 hair salons. None felt right, or knew how to cut hair that matched my face and age. Then, I lost my hair due to chemotherapy. When my hair came back it was a bit different and I didn't know what to do with it. I saw a lady at my church who always has a beautiful cut and color. She gave me Jonathan's number. He was great with my 1"" curly greyish hair and four years later, great with my beautiful shoulder length blonde silvery hair. Also a nice guy to gab with and ALWAYS on time. Yes, a hair dresser who is on time too! THANK YOU Jonathan!!! more

Amanda is a great colorist 2/17/2010

Amanda colors my hair and she does a great job blending my natural color with face framing highlights. I always love my hair when she does it. Not only that, but she is the most cheerful, happy person, and I love catching up with her while she does her thing. Mario Russo is a great salon because it isn't stuffy like many other places on Newbury (or in the Mandarin Oriental). Everyone is so friendly and helpful that works there. Pros: personality and professionalism more

They saved my hair ! Truly amazing staff ! 1/21/2010

I went into Mario Russo's after my usual hairdresser made a major coloring mistake in my home town in Western Mass. I heard about this salon through a friend who drives an hour and a half to get her hair done. I was extremely nervous to let anyone touch my hair as my last color caused so much breakage and loss of hair I thought I would have to let my colored blond look go and take a year off with my natural graying color. UGH. To say the least I was nervous and apprehensive about letting a complete stranger have a go. Within moments of walking into Mario Russo's I started to feel calm and confident that I had chosen a professional, creative salon. Heidi spent a half an hour just talking to me to get an idea of my hairs history, feeling and touching the hair to determine texture, damage, analyzing and generally coming up with a course of action. I sat back and let her do whatever she thought best. The result was amazing. Not only did she treat me with kid gloves, her knowledge of what chemicals would be safe to use on my severely damaged broken hair as well as treatments done in salon and a program for what products to use daily at home. That was 3 months ago. I've since returned for my second color and I have to say my hair has never looked so beautiful, so natural and the best part it looks so healthy, shiny and full of body that I am complimented daily on my hair. I also have to comment on the cutting staff. Michael was equally creative and attentive to my style on that first visit. I had major breakage on the top of my scalp and my bangs had completely broken off. He created a lovely haircut that accented my features and hid the damage. Michael Your the Best !!! My second visit to the salon happened to be Michaels day off so I was referred to Leah. I was ready to maybe be a bit disappointed because Michael was so fabulous but was enormously pleased with her approach to her craft and the blowdry was so gorgeous I had to go out after a 2 hour drive home just to show off my gorgeous hair. What can I say? I love love this salon ! Mario, thank you for your incredible team of professionals, you've saved my hair ! I've already brought along a friend who needed serious help with her hair and she is estatic with her results. Truly 5 * service! Highly recommend ! Pros: Superior customer service, fabulous atmosphere Cons: NO CONS... more

best color! 11/23/2009

Rossanne Lopez has been doing my hair for MANY years - She is amazing! She always spends time consulting with me beforehand about the color/cut. Many hairstylists in the past have dyed my hair too brassy or to light of a blond and the roots would grow back very quickly. Rossanne always works with me to make sure I get the ashy blond I love! And I don't have to go back every 6 weeks! She is a genius. more

beautiful hair...finally 10/30/2009

I have always hated my hair - it's so fine that I look like I have about half as much as I should. My wedding was coming up and I found reviews for Rossanne Lopez of Salon Mario Russo - many clients said that she knows how to deal with all types of hair. I thought I'd give her a shot, especially since I was getting married so close to the salon. From day one, I knew it would work out with her. Rossanne set up a plan for me which included two appointments to color my hair before the wedding. She also got me an extension. Admittedly, I was a little apprehensive, but I believe that if you give a true artist full reign of what they do well, you will not be disappointed. As far as the color - I have never, NEVER received so many compliments about my hair color. Rossanne told me how to take care of my hair between visits, and all of a sudden, I had great hair! On my wedding day, Rossanne gave me a big hug and tried to help me relax. She is the most meticulous person I have ever met - no hair was left out of place, literally. My hair was done in exactly 90 minutes, like she promised, and it looked outstanding. No one would know that I had an extension in because the color was an absolute perfect match. I just looked like I had full, beautiful hair! Usually when I look back at pictures, I think ""what was my hair doing???"", but my wedding, for the first time, was an exception. I look at my photos and cannot believe how good my hair looked. For someone who has always been self-conscious, my color and extension were worth the price and beyond. I will undoubtedly continue to ""treat"" myself by seeing Rossanne over and over. At the risk of sounding shallow, my confidence has grown because of the beautiful work she had done! more

Hip Salon with Friendly and attentive Staff 4/17/2009

While I would love to have my hair done by Mario himself, my pockets do not reach so deep. I am not very good at scheduling ahead of time and usually just call to see if anyone is available on the day I feel desperate for a good cut. I have no fear doing this becuase everyone is so talented at Mario Russo and they always listen to what I want. Pros: Great Cuts and styles! more

Undeniably the best! 4/4/2009

I've been going to Salon Mario Russo's for almost two years now and I have to travel by way of ferry to the mainland and then catch a bus or commuter rail into Boston, but let me tell you it is so worth it!\r \r From the moment I step into the salon I am greeted with welcoming smiles from everyone. They are all so attentive to me even if they are not doing my hair, the atmosphere is professional, friendly, relaxing, and caring.\r \r I went in with a mousy and outgrown hairdo and left with exactly what I wanted. I felt like a new me again, my spirits were uplifted. Ja'coall brightened my color and Ashley gave me a great cut, both being very talented in their field and spending time talking about what would be best for my type of hair. I have had many hair cuts from Violet as well and she has consistently given me great haircuts. Rachel gave me the most relaxing wash and head massage ever. \r \r I also brought my daughter who is a freshman in college. John did her color and Ashley her cut. She was so pleased with both and absolutely loved her hair as well as all her college friends. Everyone wanted to know where she got her hair done. \r \r I highly recommend Salon Mario Russo, give it a try!\r \r more

Best Deep Condition Hair Treatment 3/10/2009

Today I have smooth and silky hair. That wasn't always the case. Normally my hair is extremely coarse, dry, and with the slightes humidity it gets frizzy. But not any more. Monika at Salon Mario Russo suggested I get the ""Keratin Protein Treatment"". The results are amazing. My hair looks 20 years younger. My hair now has shine, sheen, luster, and body. It never frizzes-up, and never looks dull. In a word, my hair is beautiful.\r \r Thanks to Monika, I love my hair again. The first step, she applied the special oil to my hair. After waiting about 45 min. she then flat iron my hair. For the second step, I returned to the salon 3 days later, when Monika washed the oil out of my hair and then simply dried it. At that moment, I saw the amazing results. \r Since getting this done in January, I look forward to washing and drying my hair - because it's effortless. My husband said he loves how my hair looks every single day. \r \r Just ask Monika about this treatment. I gurantee you'll love the results. I almost forgot the write that the results of this treatment lasts for months. It's already been 2 months - and my hair still looks like it did on the day I recieved this treatment. It's really worth the time, effort, and cost. I know I will do this again. more

Rosanne Lopez- very patient, understands color, excellent customer service orientation 1/28/2009

About ten years ago, I met a stylist at Garren NY, Hiro Haraguchi, who has been doing my hair ever since. Even when I relocated to Boston, I would take day trips to NY if I had an important event coming up. Well, as of today, I finally found a stylist/colorist in Boston. I've been seeing Rosanne for about a year, but until today, I still thought of Hiro as my escape if I desperately needed a fix.......... ................... .................... ................. ................ ................ ...................... \r \r I am a very demanding and very particular client and I expect to be treated with a lot of understanding and patience-- something a lot of stylists don't want to bother to put up with (understandably!!). However, this is partly why I am now a dedicated client of Rosanne's. She has just been so patient and determined to help me get exactly the look I wanted, in the style that would fit for me and help me bring my career forward here in Boston. She seems to know her colors really well. ..................Today, I asked her for the traditional ""Boston brunette"" and my results are perfect for me. I feel like the cut and color have improved my look completely..... ........... .................... ........................... ................. .... ................... .....\r \r I also have gotten more compliments from my colleagues after I get a new color from Rosanne than when I've tried other colorists-- and that makes me think that she is really working hard to find a color that works with my skin tone and eye color............... ..................... ................. ..................\r \r But anyway, above all, what has made an impression on me about Rosanne is just her willingness to keep working with me, even when I bring her a very particular set of demands. If you take your time and have a good idea of the look you are trying to achieve, then I would highly recommend working with Rosanne. Pros: everything I've already said-- sophisticated, pleasant staff, fun decor. Cons: the slightest bit expensive, but worth it if your hair matters for your style. more

Best Salon in Boston! 1/19/2009

I have been to numerous hair salons in the Boston area and have yet to find one that I really liked. I have curly hair that can be difficult to manage so a good cut can really make the difference. The minute I walked in the staff was very welcoming and friendly. Tatiana was my stylist. She sat me down and talked to me for a while about my hair. No one has every done that before. Even the guy who washed my hair took his time. He massaged my scalp and did not skimp on time! My friends and coworkers noticed what a great job Tatiana did and now they want to go. I can't wait to go back!!!! I even made an appointment for a spa pedicure before I go away in a few weeks. more

best stylist and color ever! 1/12/2009

I have been seeing Rossanne Lopez for 10 years. She continues to wow me with great cuts and color. My co-workers are always complimenting me and strangers on the street stop me and tell me how great my hair looks. She is the best! (If you have curly hair or a wave, she is the best cut around)!! Pros: She always squeezes me in even if she is super busy. I also love the Kerastaseand phyto lines... Cons: n/a more

Fantastic stylists! 1/7/2009

Corey cuts my hair, and he's wonderful! He's a perfectionist! I love getting my hair cut at Salon Mario Russo. And when you get your hair washed, the shampoo girl/guy gives you a scalp massage! So nice!! Pros: in Boston on Newbury St., great products, great staff Cons: parking is tough on Newbury St. more

great haircut and excellent service 10/11/2008

I've been going to Salon Mario Russo since the spring and its always a great experience. My second appointment, I met a stylist (Tatiana) who I prefer to have cut my hair. Talking to her I've found that we have a similar sense taste and style so when she has the idea to do something different I have confidence that I'll like it. The service all together is great. The people at the front desk are very helpful front desk and make sure that everything is going well. Until, yesterday, I didn't know if such a high level of customer service. When I suddenly had health issue prior to appointment, the salon manager made a personal priority to make sure I was alright and provided much appreciated assistance. Definitely one of main reason schedule the next appointment before leaving the salon is because of the feeling I get afterwards. After being treated like you are a VIP, you walk out of the building feeling amazing. It seems strange to use the same adjective as the prior review, but I guess that shows that going to Salon Mario Russo has that effect on both men ad women. rejoining the Newbury Street environment I feel a like a new man. Pros: gifted stylists and a great front desk staff more

BEST SALON IN BOSTON.....BY FAR!!!! 9/22/2008

you know you have a good stylist when you live in florida and fly up to boston strictly to get a haircut!!!! i can not say enough good things about this salon. The atmosphere is inviting and the location is simply divine, I mean really 1st block of newbury street does it get any better than that?? Did i forget to mention how great the stylist are, I may be a little biased but my favorite is Kiesha. You dont even need to tell her what you want she already knows, which is great for me considering i never do! Your haircut is ALWAYS on point and the service backs it up. I HIGHLY RECOMMEND THIS SALON for everything from your average blowdry( which they take to the next level) to a simple manicure or touch up. \r \r coming from an expert on extentions SALON MARIO RUSSO has thebest hair extentions in the city brought to you by Kiesha!!!! Let me tell you soooooo worth the money since you feel absolutely amazing after and ladies we all know thats the feeling you are striving for!!!! Pros: highly skilled stylist, friendly staff more

Not a confidence booster . . . 8/21/2008

First - just read the review below this one re: front desk staff - COULD NOT AGREE MORE - VERY nice and SUCH a big improvement.\r \r Second, usually get my hair done with Keisha - she is FABULOUS!! Love her, does a great job, can't say enough. Today, however, she was booked, I was desperate, so I went with someone else. Haircut was great - no complaints - but I got the HARD sell - told how dry and overprocessed (seriously - it's not) my hair was, so maybe I should do Kerastase treatment. (No thanks.) Told again (and again) at the end it was dry, so I should buy special shampoo and conditioner. (I actually use shampoo and conditioner that I buy there - Davines - so how bad can it be? Really.) Also worth noting that I am a total product wh*re - if it's sold at Sephora, Canyon Ranch or the beauty dept. at Barney's, I probably have an intimate knowledge. Bottom line, I know my stuff.\r \r Then I went to get my eyebrows waxed - have not done that before at Mario Russo. Was told in graphic detail how bad they were - how uneven, off-center, misshapen, etc. Not inspiring. (I work and run w/ALOT of very opininated gay men - AJAY - if they were really that bad, I'd have long ago been informed. Repeatedly.) Once my eyebrows had been ""saved"" from their previous disfigurement, I was told how I should buy special liner to color them in and special applicator and gel to hold them in place. \r \r Bottom line - usually leave the salon feeling great about myself. Today, not so much. Pros: Keisha - she's the best. more

warm and engaging customer service 8/7/2008

It was so refreshing to walk into my salon, Mario Russo, at 9 Newbury Street and see an entire new desk staff. The front desk was very friendly and even helped me choose a restaurant for dinner that evening. What a change for the better!!! I had extensions applied by Keisha for the first time. After spending several hours in the salon environment, I saw first hand how the entire staff works so well as a team! Not to mention, that my hair is fabulous!! I am recommending Salon Mario Russo to all my friends and coworkers! Pros: friendly staff, talented stylists, great color Cons: parking more

Fabulous hair stylists, great front desk 7/13/2008

Salon Mario Russo was very good to me, from the moment i called to schedule to the moment i left the salon (looking GREAT)!! the entire experience was super. my stylist took the time to listen to me and did exaclty what i had asked for, the girl at the front desk was very friendly and made me feel very comfortable by letting me know she was also new, and that i wasnt alone, i laughed but it made me feel not as nervous! i would highly recommend mario russo to everyone that can afford it! Cons: parking more

I had a great experiance and it's worth it. 3/19/2008

I had a facial with Livia and she was great. My skin feels great and she's a doll. I will definately be going back to her. I had a haircut from Violet who I will alos be seeing again. I got great advice and very professional service. Pros: Very professional Cons: Very busy receptionist more

Terrible customer service & staff was so rude. 3/19/2008

I went in for a facial (which was wonderful) however the staff at the front desk was so rude. No one acknowledged that I was standing there and the girl at the desk didn't even bother to look up even while I was paying! I told her to ""have a nice day"" and still no response. I spend a lot of money on spa treatments and hair cuts, but I will NEVER go back there. more
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Editorial

  • In Short
    Considered by many to be the best hair salon in town, Mario Russo caters to Boston's power crowd. The chic salon fits in with its upscale neighbors--the Ritz, Cartier and...

  • 12/20/2006 Provided by Citysearch

Additional information

  • Hours:

    Mon-Fri 9am-7pm Sat 8am-5pm Sun 11am-5pm
  • Payments:

    Master Card, Cash, Visa, American Express
  • Neighborhoods:

    Back Bay, Back Bay East

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