Good: I have ethnic hair, very hard to cut and I'm recovering from some bad cuts. Torao did an amazing job and maintained most of my length. I haven't had a haircut this good in years. I got highlights as well and they look superb. They were tailored perfectly for my super curly hair. Worked well with it au naturalle. The service was great. Everyone was nice and friendly. The stylists were young and vibrant. I felt right at home! I saw a wide range of clients coming in and everyone seemed very happy.. Bad: I didn't have a box to put my tip envelope in. The shop is small, but they make the most of the space. You still get the amenities of a large salon, like beverage service.. Improvements: Maybe a curtain in front of the changing area so you don't have to use the bathroom to change into a frock. Advertising for the skin care stuff. There seemed to be a facial/waxing room, but I had no idea they could do that before I went.. Other: I have been searching for YEARS for someone in the Springfield/Burke/Fairfax area who could do curly hair. Really curly hair. And do it so it will look good curly. I never straighten it. Until Salon Enclave and Torao, I kept coming up flat, even with recommendations from friends. This is the REAL DEAL. They are AMAZING..