I have never experienced anything that the previous person is complaining about. April is my regular stylist, since the conception of the salon. When April is not available, I would only trust ABBIE to color and/or cut my hair. When I first started going to the salon, my hair was very damaged from over the counter hair coloring and having my hair straightened chemically. They advised me not to use permanent hair color, but instead brighten my hair up with semi-permanent color. Their advised was a God send, my hair now is no longer damaged and the color maintenence is about every 2 months. They would have done permanent color if I had really wanted it, but instead they made me realize that I had been damaging my own hair, ALL BY MYSELF. It makes me wonder what the previous person had been doing to her hair before she walked into the salon, and what demands were made, even though I am sure she was advised against it. The brush thing actually makes sense to me. Most people realized that if you have damaged hair anything with tight bristle's will damage or break the hair even more. You need to use a wide tooth comb, or a hair brush with single bristle's all in a row. I have never been treated unfairly or had shoddy work done on my hair, eyebrows and with my pedicures. This is a wonderful place that puts the client first, ALWAYS.
Pros: The client is always right, and always comes first