The front desk staff are warm and caring and helpful. They will do their best to fit you in. It is a small salon which is nice. You don't feel like a number. The stylists are good and through. You just may get a hot towel on your face! Nail techs Have lots of experience. The salon has a comfy waiting area with the latest magazines. If you are looking for a special gift, then you just may find it here as they offer many "boutique" items!