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Sal Napoli Plumbing & Heating - Brooklyn, NY - Reviews page 1 - Judysbook

Sal Napoli Plumbing & Heating

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43 Dictum Ct
Brooklyn, NY 11229
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(718) 934-0167
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Reviews

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Best

We have called Sal Napoli Plumbing a few times for jobs at our church and school in Woodside Queens. They repaired or replaced several sinks and faucets, fixed some stoppages and...

Worst

Ok, I wrote a good review of Sal Napoli a while back but boy, my opinion has changed. My sink is leaking and we called them this morning. He told us that he's "very busy" and ...

Honest, Reliable & Fairly Priced 2/25/2011

I've used Sal for many years for both large and small jobs. His bids were always among the lowest and he is prompt and gets the job done. It doesn't matter how long it takes, he will work to see that's it's done right. I don't understand the negative reviews as I've used him many times and have been happy with the work. He's an awfully nice guy too! more

Sal sticks with it! 6/8/2010

I had a horrible problem - my upstairs neighbor's toilet waste was coming up my bathroom sink every time she flushed! I called a 24 hour plumber that night and they came and snaked the drain... it seemed better - but the next night the same thing.... they came back and said there was nothing they could do! Well, Sal and his partner came in and stopped at nothing to fix the problem. He even removed the sink to get closer to the issue. After some time, he discovered the problem... there was a rag stopping up the line. He is dedicated to solving problems, not just putting a bandaid on things. Also, he is creative in finding inexpensive ways to fix problems - ie a job that another plumber had quoted me $800 for, he fixed for about $60. more

The WORST plumber in Brooklyn 9/19/2007

Ok, I wrote a good review of Sal Napoli a while back but boy, my opinion has changed. My sink is leaking and we called them this morning. He told us that he's "very busy" and wanted to come during the day today,which is no good because nobody is home to let him in. So we asked him if he could come around 4:00 when someone would be home and he said again how "busy" he was and that it would be $200 just to walk in the door besides fixing the leak for a "small job" like that. We told him to forget it and he would get someone else. What gets me mad is that I recommended him to everyone I know, and he had no problem going to my friends house after she got home from work to fix her toilet and shower, and did NOT charge her $200 extra. Is this how a long time customer, who sent other customers to him, should be treated? I think not! I didn't expect him to come immediately. It isn't an emergency. I was willing to wait until he had time to come even though I can't use the sink, but he had a very bad attitude about the whole thing. So sorry you couldn't fit the "small job" into anyone's schedule but your own. My house is very old and I'm sure a big job will be coming up soon, and it won't be you that I call. Your loss. Oh, it gets worse. My mom kept using him even after he blew me off. The clock part of her thermostat stopped working a couple of months ago, and I told my mom that it probably just needed a new battery, but she didn't want me to touch it. She wanted a "professional" to look at it. Napoli came and charged her over $100 for a new thermostat. A few weeks ago it stopped working again. She called him, he came and did something and it started to work again. He said that they don't make thermostats like that anymore (so why the heck did he install an obsolete thermostat????) He told her to call him if it stopped again, and she said that she would call him in the morning if it did, and he said ok. A few hours after he left, it stopped again. Actually, the hands started spinning around like crazy and then it stopped. She called him right away and left a message. Called him the next morning before 8 like he told her to, left another message. He never called her back. Finally, he had some other guy call her and say that he would come "sometime" the following week and he would "see what he could do".. My mom got upset and said "what do you mean sometime next week?" and the guy asked Napoli, who was right there and didn't have the decency to call her back himself, and he told the guy to tell her Tuesday or Wednesday. Well, it's weks later now now and Napoli has neither called or gone over there and my poor elderly mom is without heat. more

HIGHLY RECOMMEND 4/18/2007

Sal Napoli & his partner are very honest & reliable plumbers. They are also respectful and have returned my calls within a reasonable amount of time. They are the best in my opinion. THE BEST !!! Signed: Michelle in Brooklyn more

Great service 8/11/2005

This is a very well stocked plumbing supply. They will help you will help with your entire small do it yourself projects. They have everything you need. The products are high quality and low priced. They are the exclusive suppliers to area professionals. My own personal plumber swears by this place more

Bad plumbers 7/13/2005

I had a good review of these plumbers, but due to how I was treated the last time we called them, my review has changed. See below for the new one. more
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    Gerritsen Beach

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