I purchased many shoes at Sacco over the 13 years of living in the neighborhood, only 3 blocks from the store. Boots, flat, sandals, etc. The Sacco brand has served me well, but some of the other designers they carry have structural flaws. I recently bought two pairs from a new designer they carry and both started to come undone within weeks. I called the store to first let them know about the quality of this new brand as a courtesy, also hoping they would go the extra step and offer something in light of the situation. I didn't actual ask for anything in the conversation. I was treated very, very poorly by the store manager named Joanna A., both on the phone and later in-person when I brought the shoes in to her. She was immediately rude and accused me of anything and everything she could think of to prove it was my fault the shoes were falling apart. Joanna also pulled up my previous purchase receipts to prove a point that in her opinion, I don't shop there enough, therefore am not an important enough of a customer to deserve any special consideration. I really felt abused. I wrote the store owners to let them know what happened and they fully support Joanna's treatment of me and way of doing business. I'd like to think that if they'd actually have heard her, they would be appalled. But in this case, the customer is not to be respected, believed or retained. Fortunately, NYC has plenty of expensive, designer shoes to choose from and I will certainly take my business elsewhere.