I'm an amateur frog keeper, having only owned around 10 species (tree frogs, toads, walking frogs, and water frogs) over the last 5 years. I found S&S earlier in 2011, and made several trips to their store (a 45 minute drive) to make sure their stock was always healthy and well cared for. I was satisfied with all of my VISITS, but after my first purchase, I will never buy from them again.
I spent almost $400 on 6 frogs, lighting for my new vivarium, and a waterfall by ZooMed. I was given mediocre service by the man named Robert - he showed me a few frogs (all of which he dropped over 4 feet), gave me some advice, and then rang up my purchases. While he was calculating my total, he kept dealing with other customers, sorting out his lunch with another co-worker, and ignoring my questions. Why pay attention to me now that he'd made the sale? But the trouble didn't end there.
LESS THAN 24 HOURS LATER, one of the frogs dropped dead. I called to ask what the policy was and I was told to just suck it up and deal with the loss of a $50 dollar frog I'd had less than a day. I left my name and number, and was told I would receive a call after their ""bosses"" were consulted. I got the call from Robert himself - he told me I probably stressed the frog out by putting it in a large tank (I told him BEFORE selecting the frogs I'd be putting them in a 60 gal, and he said ""Oh, they'll be so spoiled!""). When I reminded him he dropped the frog, he said he didn't sell me the one that fell. After arguing for about five minutes, he told me there was nothing he WOULD do, and he was sorry to lose my business.
What he doesn't know, is that a friend of mine has a small entrepreneurship of her own. She builds, stocks, and sells frog/lizard/snake tanks, and I am now part of that business. S&S was going to be our main source of livestock. But, thanks to their $50 tantrum, we (nor any of our customers) will ever set foot in that shack ever again. :D