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SUBWAY - Portland, OR - Reviews page 1 - Judysbook

SUBWAY

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1301 Ne Broadway St Ste A
Portland, OR 97232
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(503) 284-4782
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Restaurants , Delis , Sandwiches , Carry Out , Cheap Eats

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Food & Dining

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SUBWAY - Portland, OR
SUBWAY - Portland, OR
SUBWAY - Portland, OR

Reviews

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Worst

This has been the worst customer service I've received from any food establishment in over 20 years...traditionally I've gone out of my way to avoid this location, however, today ...

This has been the worst customer 3/29/2012

This has been the worst customer service I've received from any food establishment in over 20 years...traditionally I've gone out of my way to avoid this location, however, today I thought I'd give them another try, I haven't had such a wrong judgement call in 30 plus years. A new low, before I could even order I was greeted in such an in considerate manner one might think the proprietor was deliberately trying to have her business/franchise taken away. The level of service continues to diminish absolutely amazing... Subway cut your loses and get rid of her before the damage becomes irreversible... This is no reflection on the staff they're, clearly very young and unaware of what professionalism is...What they will come to understand is the owner offers a great example of what never to do when you're serving the public... more

If only Subway Corp knew what she was doing to their name 5/29/2011

For years we've gone into this ran-down Subway location on NE Broadway. I guess Michele thinks if she acts like someone else is the manager or franchise license holder it won't sink-in that she is a poor business person and her store sucks. Yes, Michele A Nicholson, Ron-Shel Inc is the owner and responsible for running this corp name into the ground. After donating some household goods to Goodwill I thought I would go over and grab a snack from Subway. Upon entering some older folks were grumbling about how she (the only person working in the restaurant) was shorting them on ingredients. A lady and her teenage daughter stood in the line ahead of me and eventually Michele (the hagard 51 yr old, black haired woman that always seems put-out to be there) yelled across from the cash register to the mother...""what do you want"" the lady kindly said I'd like to speak to the manager and Michele said ""you may not need to speak to the manager, what do you want""...the mother looked as though she had been scolded and said politely ""I'd like an application for my daughter""...Michele went into a explanation about how the manager (would this be her husband Roger Kent Nicholson?) would look over the apps but she would just put it on his desk. The mother of the teen looked back at me and I asked her you sure you want to have your daughter work here? She grimaced, but the daughter went ahead and accepted the app from Michele. Then she turned her hate and nastiness on me...what do you want, she belched...I told her I was done coming to her location...she said fine..get out...this woman is one of the worst business people I've ever encountered and to think she'll cast her wicked spells on unknowing youth as they try and appease her on their 2-3 hr on-call shifts. If you're looking for a job stay away from this place and please pass on to all that might mention going to this location that this is one business that should not be supported. Irvington and NE Portland have so many other businesses that appreciate your patronage. more

I'm disturbed by how poorly the manager treated customers! 5/24/2010

First of all I'd like to start off by saying I'm a very reserved person. I'm not really one to be confrontational but I was motivated by the deeply disturbing behavior the manager displayed to the customers.\r I will never go back in there even though none of this actually happened to me....I was a witness to it.\r \r A couple months ago I watched an older African American couple walk in there. The man was using a walker and he needed assistance using the restroom. The restroom door was locked. His wife asked the manager for a key. The manager replyed saying that she had to buy something first. The lady told the manager that she was going to buy 2 sandwiches but that her husband need to use the restroom urgently. The manager refused and the lady had to wait in line and order her sandwiches before getting the manager to open the door. The whole time the manager was rude, talked down to her and even complained to other customers next to her.\r The latest event happened last week. A woman in front of me and I ordered a sandwich no problem. I sat down to eat my sandwich when a younger guy (college age) came in to order a sandwich. English was not his first language and he had a little trouble trying to say what he wanted. There wasn't anyone else behind him but the manager raised her voice and was rude to him. He would point to what he wanted (in a very nice way) and try to pronounce the word. She cut him off several times in a rude way, asking him to tell her what he wanted. She was so rude to him it made me feel shame for the way she was treating him. I was mortified! The young man kindly paid for his sandwich without responding at all.\r Throughout this whole exchange I was watching. Not because I was nosey but that she had raised her voice that much. I could undersand everything he was asking for all the way accross the room. She wouldn't give him the chance to clarify.\r On the way out the door she stopped me to ask if I had a problem. She saw me watching the transaction and than tried to confront me because I was watching. I explained to her as nicely as possible that I was horrified by the way she treated him because he looked different and that he couldn't speak English as clearly as her. Her response was that she understands English and that that is what he needs to use in order for her to understand him.\r Well....From where I was sitting I thought that he was doing a pretty good job. At least he tried!! I hate to say it...but her actions in both cases seems...well....racist! I'm not a person of color and I've haven't seen situations like this very often before. I guess that you can say that I'm a bit naive. I'm sorry to say that this was a wakeup call for me...\r If you read this...Please avoid going to this Subway. There are thousands of choices including other Subways. I'm hoping that this manager is just a bad apple and that the owner replaces her with someone who who would appreciate the job and treat people with respect. Out of respect of those treated poorly by this person PLEASE DON'T GO TO THIS SUBWAY. Cons: Horrible manager/customer service****Please don't go!! more

WORST ever 7/12/2009

Would give a lower rating if I could. The female owner (I believe) was rude from the word go. My wife had to use the bathroom and was told she had to wait in line and pay for a sandwich first. The rest of our group was in line to buy food before she had even asked. She opened the restroom for someone else and then started making sandwiches without washing her hands and didn't even put gloves on. She was rude the whole time. We left a note on the table say what bad service we had and went to our car. She came running out calling my mother-n-law a B!@#$ and that she didn't even have the guts to tell her to her face about our views. This is unbelievable. I will never go here again. Cons: THE MANAGER/OWNER more

This is the worst Subway I've ever been to. 5/11/2009

The woman who manages this store has the worst customer service I've seen in a long time. So bad, I wont return. I've gone in there many times over the last couple years and I've finally said enough, no more! The food is stale and they are not willing to substitute anything. There are too many ""good"" sub shops around here than to waste one more lunch hour or dollar spent at this place. Save yourself from hunger and paying for a sub you'll just toss by avoiding this place. Pros: ? Cons: customer service is not good and the food freshness is poor more
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Editorial

  • In Short
    Subway's health-conscious menu is built around greaseless deli sandwiches--turkey, chicken, roast beef, etc.--made on soft rolls baked daily in-house. Customers pick white, wheat...

  • 8/7/2008 Provided by Citysearch

Additional information

  • Hours:

    Mon-Sat: 7am-11pm, Sun: 8am-10pm
  • Payments:

    Visa, Cash, Master Card
  • Neighborhoods:

    Northeast Coalition of Neighborhoods, Irvington

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