This company is definitely dishonest. They defraud their parent company, DISH NETWORK, and do not take care of customers after the purchase is completed. I called them to replace my remote control and they told me that it would cost $40.00, or i could get an entire system for free by cancelling my current account and signing up as a ""new customer"" by adding ""basement apt"" to my address. Then, when i had the system installed, the installer forgot to set the remote up properly, so it wouldn't change the channels on the second tv. I called to have the installer return, only ten minutes after he left, and i was told that he would not. I then went to the store to ask for the problem to be resolved, and the owner of the store told me to leave because he had already told me that the installer wouldn't return. Luckily the installer called me two hours later, and risking his job, he stopped by and fixed the problem...admitting that the mistake was in fact his fault. Do not do business with this company. Look for other Dish Network retailers. I've also noticed that the favorable oppinion posted here is the same posted elsewhere on the net, which was obviously posted by somoene who works for the company.
Pros: They sound good until you comitt and then once you sign the contract they have no customer service
Cons: dishonest, No service, expensive service calls