Rusty Wallis Volkswagen

Good: Love the Parts Department Love the Service Advisors in the Service Department.. Bad: Service diagnosis needs improvement. A sensor comes on. If you turn off the car and turn it back on the sensor does not come back on for 8 months. Would a trained professional say it was a slow leak; TWICE???. Improvements: For a faulty sensor, they wanted to stress test our vehicle for a week to locate the slow leak.. Other: The service Tech was given information of the 3 times the sensor came on & that it did not repeat for 6 plus months. In fact the vehicle was taken to Rusty Wallis on the 2d instance also.. more

My husband had read consumer reports and decided he wanted to buy a passat back in 2002. Rusty Wallis was the 2nd dealer he went to. What sealed the deal for the purchase of the car at the price agreed upon was a set of discount coupons worth $500 to be used in their service department, and these coupons would not expire throughout the life of the car. Well well, now they are not accepting these coupons, per Rusty Wallis himself. That is deceptive and just bad business practice. If that doesn't make you think twice, they also seem to 'forget' about problems reported with the car when we bring it in- we just took it in for 40,000 mile check up (at a cost of $500!) and also reported a problem with a squeeling noise when you make a hard turn. They first told us they couldn't duplicate the noise - well, sorry it's unmistakable and occurs 100% of the time. Then they admitted that they forgot to check into it. This dealer in Garland is a 45 minute drive from our house, the only reason we hadn't gone to the closer Boardwalk dealer is that their sales dept snubbed my husband when he tried to go look at the passat back in 02. Guess where our car is right now --- at Boardwalk Volks in Plano getting that weird noise resolved. Their sales dept may have been lacking but so far service seems to be very attentive and pay attention to detail. We're trying them out. Still love the Passat - a very nice car with great safety features and has proven to be a good decision. The noise turned out to be the ac fan motor going out. It was all covered under warranty. Hooray! more

When I bought my Volkswagen, I went to Rusty Wallis Volkswagen because it was recommended to me by other VW owners. I knew exactly what car I wanted when I went in, and my sales person was great. He helped me with what I wanted and never tried to push me into anything pricier. I was less pleased with the finance department because they really tried to get me to do a lease deal when I wasn’t interested. I have taken the VW back to Rusty Wallis for a couple of oil changes. The staff is really friendly, but because of the long wait times I have started doing my routine car service elsewhere more

Recently purchased a used vehicle through Rusty Wallis Volkswagen. I must say I was VERY impressed with the quality of the service and the way I was treated before, during, and after the sale. I did not just get my license plates in the mail, I received an invitation to come in and have them put on. I know that may seem a little thing, but it's the details that count sometimes. Rusty Wallis VW makes it count when it comes to the details. On top of all of that, I got a great price on a great car! more

Just bought a car from this dealership, and I must say, they are very fast. They had our price, payment, and papers ready really quickly. They also have a TON of certified and new cars on their lot, so I recommend checking out their site first before going there so you have an idea of what you are looking for. We dealt with Greg in Internet Sales, he was very friendly and got us what we wanted quickly! My husband is very happy with his new Cabrio and also is happy he has a warranty. If you are in the market for a VW, check them out, they can find you something to drive off in! more