Ruiz Salon

THIS IS FOR MY WIFE!!! my wife currently went there on the recommendation of her friends and when she went there for her consultation she was very impressed with their professionalism but when she went to get her hair colored she was 10 min before the appointment where she had to wait in line for to 16 year olds to JUST talk to the hostess, where she yelled over them with attitude to my wife "can i help you?" where my wife promptly told her she had an appointment and then gets ignored while she apologizes to the little kids that she was only talking to... my wife then finally gets escorted to her hair color chair where she sat and was offered red wine, 15 min later the lady comes back and tells her she doesnt have any... she then gets shuffled to another waiting room for 30min and a completely random person brings her to a differnt room and begins to color her hair the wrong color... when taken from that room to the original room she gets another different stylist while the original co more

I contacted JR Salon Nov, 2007 on the recommendation of a co-worker who raves about the massages. First I got a consultation-impressive, however, since I wanted both a hair cut and color I needed to schedule 2 different appointments,which could not occur until after christmas - WOW! What choice did I have? I booked the appts only to have both people bale out due to illness, but I was offered to come and have someone else "do" my hair. Now any woman will tell you, you don't want just anyone and I am African American so not everyone can "do" black hair. No special technique or anything but definitely different texture & treatment - so I kindly declined AND was not offered another appt. I called back in March 2008 because a new co-worker raved about her years of experience. This time because I wanted a cut & perm, I needed to get a call back so they could get the right appt set up WHAT THE #@#$@#$! I think the Gods are sending me a warning to STAY AWAY and I am!!! God bless all o more

I was headed to Austin and was in need of a revival, a look revival, a me revival. It was my 50th birthday and I definitly wanted an experience to kick off yet another chapter in my life. A salon savvy friend of mine recommended Jackson Ruiz (an Aveda salon). I made an appointment for a cut and color, but got so much more! When I arrived I was taken to my colorist, Todd, who asked me a number of questions to get a feel for what I was looking for. I needed something that would require less maintenance, but would still be oustanding. She brought out the samples and recommended that I go darker (closer to my natural color) adding highlights of a softer blonde and red, which would define the frame my face more and acccentuate my eyes. I also met with my stylist , Charles, who spoke to me about what my goa was in a cut. Sassie, soft, fun, professional. A tall order, but I need versatillity to suit my lifestyle and personality. I couldn't have been more pleased with the outcome! My color is perfect for my skin color and green eyes and my cut is everything I ask for. Did I mention that the shampoo was an experience in itself , relaxing and invigerating all in one, I got a wonderful hand massage during my cut , and was served some very refreshing fruit infused water. I have read other reviews on Jackson Ruiz, mentioning an ""assembly line"" feeling. Yes, many people service you in this salon - all specializing in their field. I have no issue with one who is a expert in color do what they are best at, then have another whose expertise is styling do my cut. The experience was so refreshing that I scheduled a facial and massage for the next day. Needless to say this was yet another wonderful experience. My facial had my skin feeling fresh & beaming and the massage was the BEST. They even refreshed my makeup afterward. No doubt the goal of this salon is to make you feel special. I left relaxed and feeling beautiful. Jackson Ruiz, Thank You! Revival accomplished! Pros: Friendly & Professional Staff, Great Product Line more

I live in Georgetown and Breeze Salon really messed up my hair...anyway, I drove downtown to Jackson Ruiz Salon and Spa and the moment I walked in it was wonderful! Great service, super nice employees! Gorgeous salon. My hair was corrected and looked great! It's always scary to try a new salon...but I will make the drive again and again before I ever go up the street to Breeze. Pros: Hours of operation.....Awesome!!! more

I have recently moved to Austin from New York City where I got my hair cut at a fancy salon for the past 5 years. I was somewhat hesitant to try a new salon but I did I have never been happier. Mercedes at Jackson Ruiz is extremely talented. She gave be the best haircut I have ever had! I am truly grateful! more

Nice salon, friendly staff. Open late on weekdays which is great for those who have to work 9-5 jobs and no tipping policy so you know exactly what you are paying for. Pros: nice atmosphere, friendly staff, no tipping policy more

After a few of my friends tried the salon and absolutely loved it, I decided to give it a try. I have long hair and keeping the length was really important to me but wanted something more flirty and fun! Well I can honestly say I got exactly what I wanted, and even more. I love my haircut and have gotten so many compliments on it. It looked good the first day and it still looks great a month later! They do specialize there, so the stylists that cut, only cut, and those that do color, only color. I only got a hair cut so for me this didn't present a scheduling problem, but I see where it could. My advice would be to call plenty in advance, the longer you wait the more likely they will be booked up. The location is good as well, right next to a coffee shop, ice cream shop, a super cute accessories boutique and Whole Foods. What more could you ask for? Pros: highly skilled staff, good location, and hand messages! Cons: staff booking quickly more

I am young (22), and i admit that i look young - however this should not dictate the type of service i recieved my stylist didnt listen to a word i said and after 110 dollars for a highlight and a mens haircut i have ending up with something that i would never recommend to anybody, every employee including the receptionist had an extreme attitude problem be prepared for a pretentious staff Pros: pretty salon Cons: aveda, staff, prices more

I find it troubling when I see reviews that are so out of line with the experiences that I've been having there for years. I think it's important to remember that in the service industry you're dealing with people- maybe they have off days, maybe there have been some personnel issues (which I'm sure were resolved in a timely manner). From the time I started seeing Alan at Jackson Ruiz about 4 years ago I experienced a complete transformation in my hair. I had never in my life been complemented on my hair and now four years later continue to receive complements on my hair regularly. What I appreciate most about my visits to this salon is that I know I'm dealing with an expert in the industry. I never go into this salon with a finite, preconceived notion of what I want my cut to look like. I leave it all up to them- What do I know about hair? The service has always been top-notch- I'm always offered some sort of refreshment by at least two people on staff, they generally meet me in the h more

I love Jackson Ruiz Salon. Allen has been cutting my hair for years and he does an AMAZING job. I have never been disappointed! Marinana does my highlights and she is such a good colorist!!!! I highly recommend this place. I love the shampoos....very relaxing. You also get a free complementary hand massage and it's awesome. They have a great selection of Aveda hair products. Pros: very flexible hours, relaxing experience, GREAT haircuts and highlights, beautiful interior Cons: parking can be tricky sometimes during peak hours more

First of all, making an appointment for both a cut and color took a half hour! When I went in for my haircut with Terry, he didn't get to me until 25 minutes after my appointment time. Then, he barely listened to me when I told him what I wanted. It was my first time with him, so I expected him to ask me a lot of questions...he didn't. I specifically told him I wanted the ends razor cut...he didn't. I didn't love my cut, but I thought I'd give it a chance. I made an appointment a couple of days later with Terry to have my cut corrected. I went in with a graduated bob that ended nearly 2 inches below my chin. I told Terry I just wanted it tapered a little more in the back to make the angle more severe and a little weight taken off the ends. He just said ""yeah, yeah, right, right"" in a dismissive tone and went to work. He cut the back of my hair. Then I see him pick up the hair in front and I think he's going to texture it. Instead he cut 2 INCHES OFF OF MY HAIR! What stylist cuts off any significant length without even asking you?!? I had to let him cut the rest while I sat there trying not to cry. I went in with my hair in a short (1-inch) ponytail. I left with hair that barely meets in the back...no more ponytail. I have never had a less friendly stylist, either. The only good part of this story is that when I called later and explained what happened, the management was very kind. Not only did they reimburse my money, they also gave me a credit for a free haircut in their salon. I have no plans to go back there, but at least that's something. I truly hated the assembly-line aspect of their salon. Pros: pretty salon, nice shampoo experience Cons: way too hectic more

On a friend's recommendation, I tried Jackson Ruiz for a haircut and color. Making the appointment was like arranging an international summit on global warming since you must make an appointment with a colorist and a hair stylist. I did not want to come in on two different days, but thought I was accommidated with a back-to-back appointment in a realtive short amount of time. I confirmed the time and the date with the scheduler three times as I have a busy schedule and events before which I wanted this hair cut performed. However, when I showed on the day of the appointment, first they could not get my name right, then they informed me unapologetically, that my appointment was not for another week. I explained that I had confirmed the appointment date and time three times, and it could not be next week as that was event that I needed my hair cut before. Their response was if I could not make it next week, would like to reschedule for a time further out. They were completely unapologeti more

On a friend's recommendation, I tried Jackson Ruiz for a haircut and color. Making the appointment was like arranging an international summit on global warming since you must make an appointment with a colorist and a hair stylist. I did not want to come in on two different days, but thought I was accommidated with a back-to-back appointment in a realtive short amount of time. I confirmed the time and the date with the scheduler three times as I have a busy schedule and events before which I wanted this hair cut performed. However, when I showed on the day of the appointment, first they could not get my name right, then they informed me unapologetically, that my appointment was not for another week. I explained that I had confirmed the appointment date and time three times, and it could not be next week as that was event that I needed my hair cut before. Their response was if I could not make it next week, would like to reschedule for a time further out. They were completely unapologetic that they had made a mistake on the appointment and did not attempt to fit me in before my event. I cancelled the appointment, walked out and will not be back. more

I got a nice haircut, and that's about where the positives end. Apparentley the girl I talked to on the phone didn't think it was essential to put my appointment into the computer system to when I went in, the guy at the front desk could not find my appointment. HE was very nice about it and rescheduled me for later that day and told me the haircut would be comped b/c of the appointment mess-up, but it was still inconveniet and embarrassing. When I came back later I was treated like a child (I am 19) and felt belittled. My stylist even made some (in my opinion) insulting comments about my hair and dying it at home. Over all I felt as though they didn't think I was an important client b/c of my age and b/c I wasn't a rich, middle-aged woman. more

i was referred by a friend and i think their service is wonderful. they always greet me with a smile and make sure i'm comfortable. the waxing process is quick and painless! prices are great, and they do not accept tip. Pros: Great prices, no tip more

My best friend went to this salon to have her hair colored for the first time in twelve years. When I saw her hair, I could barely tell she had any change at all. When I questioned her, she stated that she was unhappy with this very expensive service but was scared to do anything about it. After much coaxing, she went back and explained to the owner what the dissatisfaction was: not enough color change for $250.00. I was with her when she returned to have her hair redone like she had wanted. I was thinking of making an appointment myself since I had not had my hair professionally touched in years. What I witnessed was real disappointing. Although the staff was accommodating, no one was warm or friendly. In fact, the whole atmosphere was that of an assembly line. One person washes, another cuts while yet another colors. Not once did I hear that anyone was overly concerned that she was initially dissatisfied. Nor did anyone offer any incentive for either of us to return. This hardly seems like wise customer service, especially since I was a potential customer. After the whole experience, I would NEVER patronize Jackson-Ruiz, nor would I ever tell anyone to go there for anything. I think the owners need to get in touch with what makes a successful business last: outstanding customer service that creates lasting, loyal customers. Pros: location Cons: assembly line atmosphere, overpriced, pretentious more

OMG! I just left Jackson Ruiz and it was the best visit ever! I called to schedule an appointment and with luck someone had just cancelled with Philip! I was so excited! I went in on my lunch and the first thing I noticed when I walked in was the smell....it's great! I was greeted by a girl at the front desk, named Stephanie, and she gave me a tour of the salon. She offered me beverages (even WINE, but I have to go back to work.. :( Anywho! I sat down with Philip and he asked me a million questions and was writing down everything I said.....he really wanted to make sure I got what I wanted....which is VERY important seeing that I have a sensitive scalp. I felt like I was getting VIP treatment!! Next, was the head massage....OMG....I promise you...I was not going to leave that chair! LOL! It felt so good.....I considered coming everyday just for that....LOL! I loved my cut and it was everything I heard it was going to be! Everyone was so attentive and catered to my needs. I am very, very active in my community and I plan on telling everyone about this....extravagant experience! I LOVE JACKSON RUIZ!!! Pros: WINE...Smiling faces....Great Vibe...Great Listeners! more

When I say I'm picky, I am picky - but this salon visit was great. I've been going to salons for a long time and I've never had a hair stylist do exactly what I wanted...until now. The overall experience was the best I ever had....great shampoos and I had a perfect blowdry by a young lady...I could tell she was new but really well trained......that's a first! Like everyone else she was nice and I felt comfortable the whole time. My color was perfect - thanks Wendy!, and I even made an appointment for a cut later this month. Pros: Very Professional and High Quality Cons: Downtown Parking - but it's worth it more

I was such a fanatic of this salon. I went to the one on Lamar, and then I found the JR Salon closer to my house on Burnet, and I transferred there. It WAS great and cheaper! It was on my visit to the Burnet salon that I realized the Lamar salon NEVER offered me the complimentary scalp massage or makeup touch. BUT after 2 visits, I experienced awful service. I was out of the country and needed to cancel my appointment so I did it online via e-mail since I didn't have access to call from a phone. I NEVER received a response back. When I got back home, I received a letter stating that I had missed my appointment and wasn't charged, but I would be on the next visit. I had contacted them to resolve this so that the next time if I accidentally missed my appointment, I wouldn't be charged. At this time, the salon on Burnet was closed due to weather, and they told me they would find the e-mail and get back to me. I NEVER received a response back. Once again, I called a few days later to end this problem, and I received a message stating that I should have canceled by phone, and if I did do that, they were sorry for the problem. What is the purpose of an e-mail????? I then e-mailed the Lamar salon and received an automatic response of ""thanks for the ..."" I got over it and was hesitant to rebook, but when I did, I received a call a few days later to inform me that the appointment I booked needed to be moved and changed to another stylist because my stylist was busy with another client. I was fed up and tired with the run around. I then e-mailed a final statement to JR stating that I had a series of upsets and was fed up with the non-responsiveness of their salon and that I was giving up their salon and would not recommend it to anyone else. FINALLY, I received a personal e-mail; it was a little too late. Pros: Burnet JR is reasonable and both salons don't accept tips Cons: HORRENDOUS CUSTOMER SERVICE more

I just recently started going to JR and I love it. I highly recommend Judy because when shown a picture of a haircut she has the rare ability to actually cut your hair exactly like the picture. Judy?s cuts are cute the day of and a month later. Other staff members can be aloof at times, but the fabulous haircuts make up for any deficiencies in the staff. Pros: parking, haircuts, ambience more