I was also warned about the horrible customer service at Rubin's, not to mention their overpriced furniture!! I thought I'd give them a try anyways and learned my lesson the hard way. I was never approached in the store and they made it seem like a huge inconvenience to even write up my order! Once I got my furniture, which I had to wait 7 months for, it came in different than how they showed it on the floor, which was how I ordered it. They wouldn't even do anything about it! When you hear people tell you not to shop there - DON'T SHOP THERE!!! Trust me, you'll regret it. There are much better options out there - even in Milwaukee.
Pros: Great looks
Cons: Overpriced, bad customer service