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Royal Car Wash - Mesquite, TX - Reviews page 1 - Judysbook

Royal Car Wash

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1511 N Town East Blvd
Mesquite, TX 75150
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(972) 686-0990
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Car Wash

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Automotive

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I have never seen such terrible customer service. I had to wait over two hours to get my car out of detail; I was not informed as to how long it was going to take. After spendin...

terrible experience 3/11/2010

I have never seen such terrible customer service. I had to wait over two hours to get my car out of detail; I was not informed as to how long it was going to take. After spending $39.50, I couldn't get them to wipe down the dash or the seats. They wanted to charge me an extra $15 for that service. The rugs were thrown in the trunk and when I wanted to see them, the attendant grabbed them and said that he would rewash them. They looked filthy, but they were trying to pull a fast one. When they finished, they again threw them back into the trunk, even though i asked the attendant to put them back on the floor. I thought going to a car wash was supposed to make it convenient for the customer. I still had to go home and wipe off the seats. Also, the blonde lady who takes orders tries to overcharge for everything. Pros: modern, state of the art Cons: slow service, overcharged, unprofessional, no sense of pride more
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