I once heard that you shouldn't buy shoes or have your hair cut more than a mile from 57th Street and Madison. This is the kind of salon that made the area famous, without any of the attitude that can drive you away. Every single staffmember, from the lady who takes your coat to the owner, is not just an expert but a very nice person. It's such an unpretentious, comfortable place that you feel very much at home. Coffee cake on the terrace and rotating art work are nice touches, but the reason people come back is that THEY NEVER MESS YOU UP. They genuinely want you to look good, whether it is a simple haircut and blowdry or fixing some other salon's really bad bleach job. Time and again I hear people say they fly in from another state because Elsa is a color genius and Nana always remembers which side you like your part on. If I ever move, I will fly back, too.
Pros: Expert operators who are genuninely caring.
Cons: The only one I can think of is small chairs.