Good: I loved the fact that they actually knew what they were doing! High end stuff (Chanel, Chloe, Prada)was priced fairly and mid range stuff (Malandrino, Theory, etc) was priced accordingly. Like-new condition and a savings of 70-75% off retail.. Bad: I would like even cheaper prices but then again, I will always crave the lowest price. PS. I do realize that if they "Gave away" merchandise people would not consign their best stuff (see other area shops for that).. Improvements: I wish they had a web-site and online shopping! Sometimes I am too lazy to go across town!.