There we were...Water rushing down the street, waiting for service from another major plumbing company; it's Sunday night, getting dark. I call to check why it has taken 4 hours--"Sorry, our guys won't be able to get to you tonight." After jumping up and down for a while, I called Roto-Rooter. Yes! Tonight, Soon!
I got a call confirming arrival in 45 minutes. Armando (0538) arrived, cheerful on a cold night, prepared for this emergency, skilled, efficient, friendly. He showed me what was wrong, how to turn the water off at the street level, and how to check for leaks. No need to schedule another appointment, no need to miss work later, showers that night. Thank you!
Pros: Fast, reliable, skilled, friendly work
Cons: cost, but that's plumbing work for you.