I called Roto-Rooter because I was concerned about the big pipe in our basement that carries the waste from our house to our septic tank. I chose to call Roto-Rooter first because it is a trusted name and has been around for a long time. I felt confident that I would get excellent workmanship and a fair price. What I didn't expect was the fast response to my call. In less than 2 hours from the time I called, someone was at my door ready to give me a free estimate. Even more surprising, I was able to have the job completed that day!! The plumber explained in detail what was happening with the pipes and he was very professional. I was thrilled that I wasn't going to have to wait days or weeks to have the problem fixed. This visit was very affordable and well worth it. Also, once the old pipe inside the house was cut away he showed me a problem that was building in the rest of the pipe leading to the outside of the house....the 4 inch pipe was down to a 2 inch opening due to build of sludge over a 32 + year span. I was sure this was going to cost and be a major repair but he let me know about a service they have called "jet spray cleaning" which could be done from the outside and no digging. Again the price was affordable and someone was there first thing the next morning and it only took 1 hour....and we could see with a camera that was fed into the pipes how well this worked! The smell is out of the house and everything is flowing nicely. The Technicians were thorough, professional and cleaned up after they were done and it was very affordable. For any future plumbing needs, I will always call Roto-Rooter.