I am an extreme business traveler that eats daily at restaurants throughout the United States and the World. When I get a rare chance to eat in my home city of San Jose I expect that I deserve a great dining experience for such a great city. But, my dinner with my wife at Rosie McCann?s was absolutely abysmal. I have never met a more unprofessional and robot-like wait staff. At least they should have quickly got our drinks to help numb the horrible service; but that didn?t even happen. During our long wait to take our order, one of the waiters spilled a tray of drinks (no problem, it happens), luckily on the floor, and not on their customers. The cooks in the kitchen began laughing and taunting the waiter in front of customers. I would expect this from a staff of high-school kids running a fast-food restaurant. Our waitress continually apologized for the horrible service (slow, forgetful, automaton), but never made an attempt to make any heart felt effort to make any part of this gloomy situation any better. They never even offered a dessert menu at the end of our meal to help us forget the pathetic incident. I think we should have thanked the waiter for helping us get the heck out this miserable restaurant. To top it all off, our hostess brought us our check, with an attitude of a DVM employee. I gave her a credit card; she returned and did not run the credit card. She came back to retrieve the credit card, again, and was giggling like an embarrassed school girl. Very very sad! All I can hope for is that after a year or less, another restaurateur that has a desire and a passion that only a restaurateur can have will open a new restaurant in this location deserved of Santana Row. After all it would be a shame to waste perfectly good decor. Simply, go around the corner to the main drag or dog park of Santana Row; there a many wonderful restaurants. STAY FAR FAR AWAY from Rosie McCann?s!
Cons: Very sad