I have given this dealership a very high score because I was greated as soon as I walked in by an associate at the front desk. She welcomed me asked what brought me in and asked me to sign in. An associate (maybe manager) then greated me and said she would get an associate to help me. the salesman introduced himself and showed me the car I wanted to see. Even though I came right at closing, he was very patient, considerate, and did not rush me. The next day I came after work to apply for financing for the difference from my trade in. The next day I was approved right away through thier Financial Service department thanks to the team working on my behalf for the best interest plan available, better than any bank had offered. That night I came straight from work to sign papers and drove off in my new car. I felt good about every step of the process at Rosenthal Chrysler/jeep.