Our realtor relayed a story that should have kept us from Rosenthal. However, figuring that every story has two sides, we tried their service department for our Chrysler, ended up taking it to Koon's Dodge (great service, BTW). Slow learners, we went back to Rosenthal to test drive a car. Waited over an hour while they tried to jump start any of the Cruisers. Made an appointment to test drive the following day, same problem, another 90 minutes wasted. Made yet another poor judgement & bought a car from their Gaithersburg location. Didn't pass Virginia inspection, wasted another three hours trying to get a resolution that didn't involve taking time off work. Giving up, will take to another dealer & pay for rental. Just sorry that we didn't listen to our realtor.
Pros: Convenient locations
Cons: Customer service
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