Rose Cleaners & Laundry

Horrible experience using Groupon credit at Rose Cleaners. Went to De Zavala location and the lady quoted me a price with the coupons from their company website. I showed her the Groupon credit downloaded on my iPhone, but she said that the credit could not be used in conjunction with the coupons. I showed her the Groupon on my cell phone. There were other exclusions (no leather, no laundry, etc), but there was no exclusion for using in conjunction with company coupons. Not even a statement that ""other exclusions may apply."" Nothing. Still, she refused. I asked her to call her area supervisor (Jesse) and talked with him. He very reluctantly agreed to honor the terms on the electronic Groupon credit, and asked to speak with the lady at the desk. To my amazement, she continued to argue with him, trying to convince him to reverse his decision. Even more amazingly, she was successful! She cited a separate document provided to her that contradicted the electronic Groupon provided to me (the customer). more

This place saved my neck. I got short notice that I had to catch a flight to our home office to give a briefing on a critical company project. I was anxious and hurried when I went in to ask to get my drycleaning done and my shirts folded in time for my flight out. These ladies gave me such peace and comfort that they would have me ready that my whole day went well. I wrapped up my affairs around town and got back to Rose Cleaners and I was ready to go. Great job, too. Thanks Rose. Pros: Quick and Quality Service when I needed it more

The ladies here are really friendly--but it doesnt make up for the fact that the dry cleaning is never back on time and they lost tons of buttons from my husbands jackets, a few ties and the last was they left dry cleaning fluid stains on a cream color silk jacket. Pros: friendly staff Cons: losing things, articles stained from cleaning fluid, things always late more

I had two shirts cleaned here that came back with huge brown and yellow stains (they were completely white upon dropping them off). After 3 attempts were made to clean the stains, the shirts were better, but still in no condition to be worn. The owner refused to replace the shirts and didn't even offer to refund the cost of cleaning/pressing the shirts until I asked him for that refund. I will be filing a complaint with a third party consumer protection agency, as this issue has not been resolved to my satisfaction. Pros: Nice fron desk employees, but they don't make decisions; "they're only employees" Cons: Owner slow at responding to left messages--I'm talking about 2 months; poor service issues resolution; owner hung up on me while I tried to discuss the matter with him; more